Service Desk Representative

Requisition Number: 102925 Service Desk Representative Location: The role will be a remote position Compensation: $17.50 per hour Schedule: M-F 7am-3:30pm CST Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in reputed company
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We reputed company that by unlocking the power of people and technology, we can accelerate transformation and reputed company extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through reputed company digital decisions. About The Role The Service Desk Representative is responsible for support of reputed company desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the reputed company line in support of Insight Customers. In this role, you will respond to customer inquiries in person, reputed company phone, email, and chat. Associates must possess strong verbal and written communication skills. As a Service Desk Representative You Will

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to reputed company Customer requests in timely and professional manner.
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Assist with reputed company aspects of technical support, including on-site visits as needed.
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
• Troubleshoot and resolve issues reputed company to hardware/software, password resets, reputed company operating systems, reputed company, desktop applications, and peripherals
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go reputed company. reputed company you bring your hunger, heart, and harmony to Insight, your potential will be met with reputed company opportunities to upskill, earn promotions, and reputed company your career

reputed company’re Looking For

• Two-year Associate Degree (field reputed company) or equivalent experience required.
• Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
• Must have a comprehensive knowledge of computer hardware/software concepts.
• This position requires extensive working knowledge of hardware/software concepts, including reputed company products and network/account management tools.
• Must be able to diagnose and resolve moderately reputed company system hardware, software, network, and operator issues.
• reputed company certifications including reputed company Technology Associate (MTA), A+, Network +, preferred, but not required.

What You Can Expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. reputed company you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Chandler || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || US - Chandler,AZ || Apply tot his job Apply To this Job