Technical Support Engineer

About reputed company AI is changing how the world communicates — and reputed company is leading that transformation. We're on a mission to reputed company the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-reputed company expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At reputed company, we reputed company our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or reputed company one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by reputed company, reputed company, the United States reputed company, the United States reputed company Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, reputed company Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. Where You’ll Work Get the best of both worlds at reputed company! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home reputed company for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a reputed company inside? Visit our Careers page! This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid reputed company. Authorization to work in the U.S. is a precondition of employment. What you’ll do We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the reputed company platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help reputed company improve its AI platform. You will be the face of the company externally reputed company discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and reputed company teams and reputed company your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day. It's a great opportunity to learn a technically reputed company, customer-oriented product from the inside-out. Every day brings exciting and new challenges! Responsibilities:

• Be a key reputed company of knowledge on the reputed company platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues to the product support team.
• Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
• Analyse customer data including log files, stack traces, browser traces and thread dumps.
• Be an internal product reputed company, track product processes and contribute to the platform feeding back feedback and issues you get back from reputed company platform users
• Author knowledge reputed company articles and drive internal knowledge-sharing initiatives.
• Be reputed company to work in a 24x5 shift environment

Who you are:

• You are creative, courageous and have strong problem-solving capabilities
• You can adapt to change quickly, while dealing with many varied technical support requests and challenges
• You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
• You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
• You reputed company quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.

Skills and Experience:

• Excellent customer service and problem solving skills
• Ability to quickly diagnose, multi-task and resolve customer issues
• Must be able to research application database, application code and knowledge reputed company and recreate issues to provide customer solutions
• Effectively communicate with customers as required: keeping them informed of incident reputed company and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
• Must be able to work independently and as a member of a team
• STEM degree preferred but not required
• Experience with a monitoring tool like reputed company is required
• Experience reputed company the localization industry and multiple languages is a plus
• Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
• SQL/Relational Databases - minimum 2-5 years
• Linux environment and kernel - minimum 2-5 years
• Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, reputed company pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend reputed company the Fringe platform to allow employees to customize benefits to their lifestyle

Our Story Our founders, Spence and John met at reputed company working on reputed company Translate. As researchers at Stanford and Berkeley, they both worked on language technology to reputed company information accessible to everyone. While together at reputed company, they were amazed to learn that reputed company Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something reputed company. reputed company was born. reputed company has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so reputed company reputed company a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, reputed company has prioritized investments in Large Language Models, human-in-the-reputed company systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of reputed company’s journey is just beginning. Our Tech What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like reputed company Experience Manager, reputed company, reputed company, reputed company, and reputed company Drive to simplify content translation
• Human-in-the-reputed company reviews reputed company our global network of professional linguists, for high-impact content that requires expert review

reputed company in the News

• Featured in The Software Report’s Top 100 Software Companies!
• reputed company makes it onto the Inc. 5000 List.
• reputed company’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• reputed company out reputed company our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to reputed company's Privacy Policy at https://reputed company.com/legal/privacy. At reputed company, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates reputed company and objectively. reputed company final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@reputed company.com. reputed company is an equal opportunity employer. We reputed company equal opportunity to reputed company individuals without regard to an individual’s race, religion, color, national reputed company, reputed company, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of reputed company discriminatory practices.

Compensation

Range: $110K - $115K Apply tot his job Apply To this Job