Teleradiology Help Desk Representative - Part Time

reputed company is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final reputed company paid by the patient. reputed company is committed to changing healthcare for the reputed company by innovating and revolutionizing on-demand healthcare for millions of patients across the country. reputed company offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - reputed company Team Members are eligible for synthetic ownership in reputed company upon one year of employment with real financial rewards reputed company the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – reputed company is committed to helping team members face the demands of juggling work, family and life-reputed company issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - reputed company offers a generous PTO plan and increases with milestones to ensure reputed company Members have time to reputed company, relax, and spend time with loved ones.
• Career Development – reputed company maintains a learning program foundation for the company that allows Team Members to explore their potential and reputed company their career goals.
• Team Building – We bring reputed company Members together reputed company we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - reputed company, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial reputed company.

Job Type: Part Time - up to 30 hours weekly! Hybrid: reputed company offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live reputed company a commutable distance from one of our locations to ensure you are available to come into the office as needed. Wage: $15.75 starting! Responsibilities:

• Triage inbound calls from centers inquiring on matters reputed company to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• reputed company outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure reputed company live cases are being read reputed company the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets reputed company needed
• Open and reputed company QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Education and Experience:

• High School degree or equivalent
• Two years of reputed company experience in basic computer skills, clerical work, call center environment, or customer service
• reputed company experience preferred, but not required

Every Team Member lives and breathes our Core Values:

• Team First
• Lift Others Up
• Share reputed company
• Set and Crush Goals
• Delight the Client

Our urgent care solutions include:

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic reputed company desk staff uses to register the patient once they reputed company for their appointment.
• Billing and reputed company Cycle Management (RCM): Software that manages coding, billing and payer reputed company for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses

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