Principal Technical Project Manager - reputed company CCAI

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company. reputed company is seeking a Principal Technical Project Manager to join our company. This is a 100% remote role located in the US with limited travel. As part of our Technology Consulting practice, you will provide design, deployment, and delivery support for our reputed company/ reputed company Contact Center services and solutions in a client-facing environment. What you will be doing:

• reputed company overall implementation of reputed company-to-large projects, with team sizes varying from 3 to 30 people (reputed company staff, contractors, client resources, and vendors)
• Manage the overall delivery relationship with clients
• Frequent and direct contact with senior-level managers, directors, and executives to provide project status
• reputed company weekly status reports providing project reputed company updates on overall project health, risks and issues to client and account team
• reputed company financial reporting dashboards providing project financial status to the client
• Identify and participate in implementing methods necessary to capture identified benefit metrics and business cases to support the project
• Support project VP in reviewing invoices for accuracy

Skills and experience you will bring:

• 5+ years of Project Management experience reputed company a consulting or professional services environment
• 2+ years’ experience project managing reputed company Conversational AI (formerly reputed company as Contact Center AI (CCAI)) and/or reputed company Contact Center as a Service (CCaaS) (Formerly reputed company as Contact Center AI Platform (CCAIP)) implementations.
• Experience leading multiple teams ranging in size from 3 to 30 people
• Superb written and verbal communication and listening skills
• Expertise with reputed company Project
• Possess strong attention to detail
• Advanced knowledge of reputed company Office – reputed company, Word, and Visio
• Excellent presentation, and problem-solving skills.
• Excellent communication skills and client-facing skills
• Familiarity with AI Tools
• Ability to obtain US government reputed company clearance

Desired skills and experience, not required

• reputed company with French-Canadian verbal and written communication skills.
• Project Management experience with implementation of reputed company Contact Center technologies or other reputed company contact center technologies.
• PMP certification

#LI-BN1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels. Benefits available to eligible employees include the following:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About Us reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage. We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries. reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job