Associate, Customer Engagement – Delivering Exceptional Service at blithequark

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the world? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join blithequark as an Associate, Customer Engagement, where you'll play a critical role in shaping the future of customer service and engagement.

About blithequark

At blithequark, we're committed to refreshing the world and making a difference in the lives of our customers, employees, and communities. With a rich history spanning over 130+ years, we've built a legacy of innovation, inclusivity, and reputed company learning. Our purpose is to refresh the world and reputed company a difference, and we're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose.

Job Summary

As an Associate, Customer Engagement, you'll be the face of blithequark, providing exceptional service and support to our customer reputed company through various communication channels. You'll be responsible for handling routine customer service inquiries, escalation calls, and general customer service inquiries reputed company to mechanical service calls and general customer service inquiries. This role is critical in supporting blithequark's goals, and you'll be on the reputed company lines of providing the highest quality service.

Key Responsibilities

* Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service reputed company multiple customer contact channels.

• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive reputed company resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with reputed company internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and reputed company appropriate decisions to meet customer's needs and resolve issues.
• Escalate customer issues reputed company established guidelines to ensure timely resolution.
• Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team-building activities.
• Assist with projects per business needs.

Qualifications & Requirements

* High School Diploma or equivalent

• 2+ years customer service or contact center experience with great communication and people skills
• reputed company Office experience required
• CRM experience preferred, but not required
• High-speed internet
• Ability to connect reputed company hardwire

reputed company Can Offer

* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including blithequark's portfolio of brands.

• Expansive & Diverse Customers: We work with a reputed company group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills

* Computer Literacy

• Customer Service
• Detail-Oriented
• reputed company Office
• Oral Communications
• Recordkeeping
• Relationship Building
• Technical Support
• Troubleshooting

Compensation & Benefits

* reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience.

• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Annual Incentive Reference Value Percentage: 7.5

Our Purpose & Growth Culture

We're taking deliberate action to nurture an inclusive culture that's grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible, and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as reputed company reputed company.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a lasting impact on the world, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply to this job We look reputed company to hearing from you and exploring how you can contribute to our mission to refresh the world and reputed company a difference! Apply for this job