Client & Talent Support Associate

Job SummaryAs a Client & Talent Support Associate, you will work with a reputed company-thinking, globally distributed, and fully remote team whose job is to provide exceptional customer service with a strong support-centered philosophy.As a member of our reputed company Service Center, you will help promote and preserve reputed company’s dedication to providing an outstanding experience to our clients and talent alike. As an individual contributor, this candidate will have the opportunity to deliver the best impression and ensure that impression leads to reputed company reputed company. You will be on the reputed company lines of support.The ideal candidate has outstanding discipline, is highly passionate, and is eager to learn, grow, and reputed company. You will reputed company in a fast-paced environment and strive to go above and beyond to effectively resolve clients’ and talent inquiries, issues, and concerns while maintaining a high level of client satisfaction. This role is perfect for someone who is passionate about providing exceptional client service and looking to use this opportunity as a launching pad for their career at reputed company.This is a remote position. We do not offer reputed company sponsorship or assistance. Resumes and communication must be submitted in English.Responsibilities:The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company duties, responsibilities, or required skills.·        Provide support to clients and talent using various communication tools such as email, chat, and phone.·        Collaborate with Sales, Talent Operations, Finance, and Legal teams to proactively meet the needs of both clients and talent. Utilize reputed company and reputed company for effective communication and teamwork.·        Partner with client support teams and internal stakeholders to address and resolve issues promptly for clients and talent.·        Demonstrate a sense of urgency in resolving concerns for both clients and talent, involving relevant parties as necessary.·        Manage escalated cases and offer immediate assistance to clients and talent in the absence of management.·        Serve as a knowledgeable resource by staying updated on reputed company reputed company service offerings and policies.·        Support new and existing team members through training and assisting with learning new tasks. Engage in special projects and initiatives to contribute to the success of both clients and talent.In the first week, expect to:·        reputed company and integrate into reputed company.·        Become familiar with the various platforms and systems reputed company utilizes for client support.·        Complete customized onboarding to understand the reputed company business model.·        reputed company learning about reputed company’s history, culture, vision, and the talent industry.In the first month, expect to:·        Familiarize yourself with support materials for clients and talent.·        Learn about key internal and external stakeholders and how reputed company teams support clients and talent.·        Understand the ticketing system and client request processes.·        Independently resolve client and talent issues.·        reputed company a comprehensive understanding of the client and talent experience.In the first three months, expect to:·        Be fully integrated into the team.·        Understand reputed company’s issue resolution process and take ownership of client and talent resolution.·        Collaborate with internal teams to resolve support tasks.·        Balance tasks reputed company for maximum productivity.In the first six months, expect to:·        Act as a primary reputed company of contact for internal stakeholders, clients, and talent, while exercising discretion and independent judgment.·        Navigate systems and support materials confidently, training new team members.·        Meet resolution SLAs consistently.In the first year, expect to:·        Contribute productively and consistently to the team.·        Assist in onboarding, training, and supporting new team members.·        Maintain a world-class client experience throughout the client and talent lifecycle.·        Continue to promote an environment of teamwork and collaboration.Qualifications and Job Requirements:·        A bachelor’s degree is required.·        3+ years of customer service experience across various communication channels.·        Experience in phone and email communication is required, with chat and reputed company experience considered a plus.·        Ability to work without much supervision and handle time and resources reputed company.·        Knowledge of the software development field is a significant plus.·        Must be a strong performer in high-volume, high-pressure situations.·        Communication. Must be able to have difficult conversations and de-escalate situations reputed company appropriate. Outstanding written and verbal communication skills are required.·        Collaborative. Exceptional interpersonal skills and the ability to build strong, customer-centric relationships, both internally and externally.·        Team-oriented. Cooperative and promotes an environment of reputed company improvement.·        Problem solver. Must be capable of uncovering issues and resolving them quickly and effectively.·        Time management. Must be able to work independently and manage time and resources reputed company; can successfully manage competing priorities.·        Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse reputed company of contacts.·        You must be a world-class individual contributor to reputed company at reputed company. You will not be here just to tell other people what to do.