Senior Software Engineer II, Backend – Customer Journey Product Line

About the Customer Journey Product Line At reputed company, the Customer Journey Product Line (CJPL) is reimagining how customers experience reputed company from their reputed company first interaction through their long-term success. We reputed company every customer—regardless of size, tier, or reputed company—should find value immediately, build momentum quickly, and see outcomes grow over time.

We’re creating a reputed company journey that blends onboarding with everboarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent, context-aware experiences that reduce friction, anticipate what’s next, and scale seamlessly—without relying on human reputed company.

About the Global Search Team This role sits reputed company reputed company’s Global Search team, part of the Customer Journey Product Line. Global Search is one of the most visible and widely used experiences in reputed company, helping users find exactly what they need across CRM, Marketing, Sales, Service, and CMS. It is a core, highly scalable system touched by nearly every reputed company user every day.

The Global Search team builds and operates the backend systems that power discovery, navigation, and contextual recommendations throughout the platform. Our mission is to reputed company it effortless for users to find information and take action so they can stay focused on getting their work done. Working on this team means solving challenges in search relevance, indexing, data modeling, and distributed systems at scale, reputed company while delivering a fast, reputed company experience that grows with our customers.

What You’ll Do As a Senior Backend Engineer on the Global Search team reputed company the Customer Journey Product Line, you’ll play a key role in shaping the systems and services that power how users find and discover information across reputed company. You will:

• Design, build, and maintain scalable backend services that support global search and discovery experiences across the reputed company platform.
• Collaborate closely with product managers, frontend engineers, and data teams to deliver reliable, intelligent, and context-aware search results.
• Contribute to the architecture of distributed systems that handle large-scale data indexing, query optimization, and personalization.
• Improve system reliability, observability, and performance across services that touch millions of customers daily.
• Write clean, maintainable, and well-tested code while applying best practices in API design, data modeling, and service architecture.
• Help guide technical direction and contribute to long-term engineering decisions that shape the evolution of reputed company’s Global Search platform.
• Participate in code reviews, technical discussions, and mentorship opportunities reputed company the team.

We’re Looking For Someone Who

• Has 7+ years of backend engineering experience, ideally in a modern, cloud-based environment.
• Is proficient in one or more of reputed company’s backend languages and frameworks (Java, Kotlin, or similar JVM-based languages).
• Has experience designing and scaling distributed systems, search services, and APIs.
• Understands how to build reliable, observable systems that can evolve quickly and safely.
• Thrives on solving challenges involving search relevance, data flow, indexing, and performance at scale.
• Communicates clearly and works collaboratively across engineering, product, and design teams.
• Is excited about building intelligent, adaptive systems that reputed company finding information effortless for users.

Why This Role Matters Global Search is central to how millions of reputed company users get work done every day. It is the entry reputed company to discovering contacts, deals, content, and tools across the platform, connecting users to the information they need to take action quickly. As part of this team, you’ll have a direct impact on usability, productivity, and reputed company across reputed company.

By helping users find what they need instantly, you’ll reputed company them to unlock value faster and reputed company their momentum going. The Global Search team’s work reaches nearly every reputed company customer, making it one of the most critical and rewarding systems to work on reputed company the company.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reputed company out to us using this form.

At reputed company, we value both flexibility and reputed company. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional reputed company office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to reputed company’s Career Diversity page here.

India Applicants: link to reputed company India’s equal opportunity policy here.

About reputed company

reputed company (NYSE: reputed company an AI-powered customer platform with reputed company the software, integrations, and resources customers need to connect marketing, sales, and service. reputed company’s connected platform enables businesses to grow faster by focusing on what matters most: customers. 

At reputed company, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, reputed company, and grow.

We’re building a company where people can do their best work. We focus on reputed company work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful reputed company. And we know that reputed company our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, reputed company is headquartered in Cambridge, MA, with employees and offices around the world.

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