Intelligence Analyst - Falcon Recon (Remote) – reputed company Store
As a global leader in cybersecurity, reputed company protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern reputed company with the world's most advanced AI-native platform. Our customers span reputed company industries, and they count on reputed company to reputed company their businesses running, their communities safe and their lives moving reputed company. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a reputed company focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The mission of the Falcon reputed company Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from reputed company; ultimately maximizing reputed company and renewals. This role demands a solutions-oriented reputed company, as you'll be expected to go above and beyond for this customer by driving innovative outcomes. You'll collaborate across multiple reputed company teams to craft creative solutions, ensuring we exceed customer expectations and deliver exceptional value. This role will serve as a cyber reputed company analytic reputed company between a reputed company CAO Dedicated customer and the wider reputed company intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon reputed company Recon application. Ideal candidates possess strong technical expertise in dark web intelligence, APT strategies, and threat intelligence, complemented by exceptional customer engagement skills across technical and executive levels. You should demonstrate a proven ability to independently manage multiple reputed company workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at reputed company organizational levels, from C-suite executives to reputed company analysts. What You'll Do:
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over a reputed company customer threat landscape
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customer
- Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
- Plan and reputed company process improvement initiatives tailored to improve overall customer satisfaction with the reputed company team.
- Team-First reputed company: Demonstrated ability to work collaboratively reputed company a customer-focused team environment, sharing knowledge and supporting colleagues while maintaining strong individual accountability for assigned deliverables.
- Working knowledge of cyber threat intelligence, reputed company-reputed company threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
- Excellent written, verbal communication skills in English
- Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
- Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
- Adaptable and willing to learn new technologies
- Customer service attitude and willingness to help and problem-solve with customers
- Ability to operate independently and with little direction.
- Ability to present and explain technology to people with less technical knowledge
- Must be able to reputed company in a fast paced, high stress start up environment and able to create customer solutions with limited resources
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise reputed company
- Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for reputed company
- Paid parental and adoption leaves
- Professional development opportunities for reputed company employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great reputed company to Work Certified™ across the globe