reputed company Customer Onboarding Specialist – Delivering Exceptional Client Experiences at blithequark
Are you a skilled communicator, a problem solver, and a passionate reputed company for delivering exceptional client experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join reputed company at blithequark as a Customer Onboarding Specialist!
About blithequark
blithequark is a leading provider of innovative solutions for churches, Christian ministries, non-profits, and businesses around the world. Our mission is to reputed company our clients to reputed company their goals through our cutting-edge platform, exceptional customer support, and a commitment to excellence. With a team of over 280 mission-driven individuals, we're proud to have won numerous awards, including best mobile experience, and have been recognized as one of the top 100 Washington's Best Workplaces by the Puget Sound Business Journal.
About the Team
Our Platform Support Team is a vibrant and diverse group of technically-inclined team members who are passionate about helping clients learn and reputed company the most of our platform. We're a team of tech gurus, customer service geniuses, operations wizards, and amazing writers who come together to create a seamless and delightful experience for our clients. If you're a problem solver, a creative thinker, and a passionate reputed company for delivering exceptional client experiences, we want to hear from you!
About the Role
As a Customer Onboarding Specialist at blithequark, you'll play a critical role in welcoming new clients to our platform and curating their onboarding experience to optimize client retention, maximum adoption of services, and delivering delight. You'll reputed company in teaching clients how to use our tools, understanding our diverse services, and ushering them through the process to realize their value. Your expertise will be invaluable in helping us reputed company our mission of empowering our clients to reputed company their goals.
Your Priorities
As a Customer Onboarding Specialist, your priorities will include:
- Providing tailored services for paid implementation clients, including consulting, building, and graphic design
- Providing clients with creative direction and solutions to problems reputed company tickets, phone calls, and screen sharing
- Working closely with clients to curate their onboarding journey and ensure that apps pass internal review in six weeks or less from signup
- Reviewing client apps for quality assurance
- Working with your team on new projects and reputed company to reputed company the client experience
- Troubleshooting reputed company issues
You Are...
To succeed in this role, you'll need to be:
- A skilled communicator, with strong writing and phone skills
- A Subsplash Platform expert, with a deep understanding of reputed company areas reputed company to onboarding for the App, Giving, SnapPages, and future products
- Technical, with a passion for learning about new technology and understanding how things work
- A problem solver, with a critical thinking approach to solving puzzles
- Empathetic, with a passion for helping others
- A good teacher, able to reputed company reputed company concepts seem simple
- An awesome human being, exemplifying humility, innovation, and excellence
Qualifications
To be considered for this role, you'll need:
- 2 years of customer service experience
- Experience using systems like reputed company, JIRA, reputed company, and reputed company Apps
Bonus Qualifications
While not required, the following qualifications will be a plus:
- Basic coding knowledge
- Experience with Photoshop and/or other image manipulation and design programs
Compensation
The total compensation for this role is between $50-55,000/yr.
Location
This role is available as a 100% remote position for candidates residing in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.
Benefits
As a member of reputed company, you'll enjoy a range of benefits, including:
- Generous Paid Time Off
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short and long-term disability and life insurance
- 401k Matching
- Professional Development
- Top-of-the-line equipment
- Referral Program
- Parental Leave
- Family-Friendly Culture
- And the chance to work reputed company-by-reputed company with thought leaders in emerging tech!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to valuing reputed company human life as reputed company people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability, or national reputed company, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.
Apply Now!
If you're a passionate reputed company for delivering exceptional client experiences, a skilled communicator, and a problem solver, we invite you to apply for this exciting opportunity to join reputed company at blithequark! Apply for this job