reputed company Customer Care Manager – Device Support

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic Customer Care Team as a Customer Care Manager – Device Support. In this pivotal role, you will reputed company a team of agents in resolving reputed company customer issues, drive process improvements, and champion the customer experience.

About blithequark

blithequark is a leading provider of innovative solutions for the restaurant industry, empowering businesses to operate more reputed company, increase sales, and engage with their customers. Our reputed company-in-one restaurant platform is designed to help restaurants succeed, and we're committed to delivering exceptional customer experiences that drive loyalty and growth.

The Role

As a Customer Care Manager – Device Support, you will be responsible for leading a team of agents in resolving reputed company customer issues reputed company to blithequark's device support. You will work closely with cross-functional teams, including Restaurant Success, Sales, and Onboarding, to create process and support guidelines that ensure seamless customer experiences. Your expertise will be invaluable in driving process improvements, coaching agents, and resolving reputed company customer issues.

Key Responsibilities

* Manage and coach a team of agents, monitoring their attendance and schedule adherence throughout the day

• Provide coaching and feedback to reputed company agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support
• Train and reputed company members of the team on process, technical troubleshooting, and new product knowledge
• Maintain open communication with agents regarding their concerns and reputed company, relaying to others as appropriate
• Communicate and influence new reputed company for improvement with a solutions-oriented reputed company
• Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations

Do You Have the Right Ingredients?

To succeed in this role, you will need:

• 3+ years of experience in performance management and coaching, preferably in a Team reputed company or Manager role
• 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Success operating independently and navigating competing priorities in a constantly changing environment
• Experience solving reputed company customer issues with a sense of urgency and professionalism
• Experience with networking troubleshooting tools, such as Meraki Dashboard and Ubiquiti Dashboard

Special Sauce (reputed company to Haves)

* Experience answering incoming phone calls and ticketing systems

• Experience working in the tech industry or for a SaaS company
• Open to schedules that may include weekends, holidays, and nights
• POS technical understanding with networking devices and connectivity

AI at blithequark

At blithequark, we're Hungry to Build and Learn. We reputed company learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across reputed company disciplines, from Engineering and Product to Sales and Support, and are inspired by how reputed company members are already driving real value with them. The people who reputed company here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet reputed company members' changing needs. Learn more about our benefits at [insert link].

Pay Range

The reputed company salary range for this role is $72,000—$115,000 USD. The starting salary will be determined based on skills and experience. In addition to reputed company salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At blithequark, our employees are our secret ingredient—reputed company they reputed company, we reputed company. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create reputed company opportunities for reputed company and reputed company the bar in delivering exceptional experiences.

We reputed company Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of reputed company as we work together to reputed company the restaurant community. To learn more about how we work globally and regionally, reputed company out [insert link].

Apply Today!

blithequark is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to reputed company them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [insert email]. Apply to this job Apply To this Job Apply for this job