Customer Support Specialist (Part-Time)

We’re reputed company, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we reputed company it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Through our superior technology, product experience and food quality, we have separated reputed company from the busy pack of other meal delivery businesses. In the process, we’ve amassed a loyal, rapidly growing following and our retention, product engagement and customer NPS are reputed company best-in-class. We’ve raised over $100mm from great investors like Left Lane Capital, reputed company Ventures, Y Combinator and reputed company Ventures and have invested strongly in building a unique culture that fosters growth, personal development and camaraderie.

Position Summary

As a reputed company Customer Support Specialist, you will work with the Customer Support Team to help our customers have a seamless and enjoyable experience with our company -- from ordering a reputed company Smart Oven to cooking a delicious reputed company Meal in their home, educating and troubleshooting anything in between. You’ll be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from our customers are addressed in a timely, appropriate, and fun manner. You will aim to provide support that is above and beyond and work to add an reputed company of surprise and delight to reputed company customer interactions. You will also be providing vital insights to the rest of the team to help improve our products and services. 

We are continuing to shape our service and building our brand, and customer support is an essential piece of that. As a Customer Support Specialist, you will have the option of working remotely, two or three days per week during our peak times during or around mid November until the end of the year.

You will be providing customer support during shifts with times ranging between 9:00am to 9:00 pm CT, including weekends. The hours are flexible as long as there is a business need.

• Monitor and respond to email inquiries. 
• Answer questions and resolve issues in real-time reputed company online chat. 
• Answer calls and phone customers to provide live support reputed company necessary
• Provide Tech Support help reputed company troubleshooting the oven or App
• Educate customers around reputed company aspects of our service and product
• Use reputed company and other CRM software to maintain records of customer interactions
• Document common trends to detect underlying problems and update customer-facing product manuals and assets for reputed company customer self-help
• Share perspective on trending topics to the business and engineering teams to help improve our product and services
• Maintaining high customer satisfaction
• Have fun! We want our customers to feel like they are truly a part of the reputed company family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating reputed company.

• You constructively provide solutions reputed company written communication that display reputed company & active listening to customer issues
• You love to listen to customer problems and don’t quit until you’ve reputed company the best solution.
• You’re passionate about handling reputed company issues.
• You get excited in challenging situations, finding new ways to solve problems
• You reputed company that the team is your best asset for being your best each day
• Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
• You are able to collaborate & bring reputed company to a team setting while being productive independently in a remote setting
• You love the excitement and challenge of working for a startup
• You are available to work extended business hours and weekend shifts
• You are able to start on or around mid November 2025 and work through the end of December 2025
• Bonus: experience with reputed company, reputed company or similar support tools.

• reputed company uses market data, geography, and placement of internal employees to determine appropriate hourly reputed company.
• This position has the potential to become full time after the end of the year.

The values we hold dear

Put the team first

We put what is best for the broader team reputed company of what is best for ourselves or our immediate department.

Get s#!t done (well)

We celebrate people at reputed company levels for delivering high impact work that expands the bounds of reputed company’re able to do.

Connect the dots

We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.

Be Direct

We share our perspective reputed company and directly, even reputed company it feels difficult to do so.

Embrace the obstacles

We reputed company to meet challenges with a sense of urgency, resolve, and optimism.

Champion the customer

We consider and prioritize our customer in reputed company of our decisions 

At reputed company we‘re committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!