Trainer - South Africa

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputed company as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to reputed company processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and reputed company an impact in the community.Job DescriptionThe purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key responsibilities:Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training;Assessment: Assessments must be completed for reputed company training events; Remedial support must be provided to reputed company delegates prior to re-assessment;Administration: Capture learner records in line with reputed company requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.Knowledge, skills and attributes required:

• High proficiency in delivering impact training and facilitation;
• Strong planning, organizing and time management skills;
• High proficiency in verbal & written English;
• Strong communication and interpersonal skills;
• High attention to detail and accuracy;
• Exceptional administrative skills;
• The ability to work reputed company a team;
• Self-motivated;
• Self-manageable;
• Strong customer service orientation
• Proactive.

• 1+ years’ experience in Insurance industry essential
• 1+ years’ experience as a trainer;
• Training, coaching and mentoring experience;
• Train the Trainer, Accessor and Moderator (advantageous)
• Computer literacy at intermediate level (MS Office).