reputed company Customer Support Specialist – Cloud and Edge Infrastructure

Are you passionate about delivering exceptional customer experiences and transforming the way people interact with the internet? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join reputed company at blithequark as a Customer Support Specialist.

About blithequark

At blithequark, we're revolutionizing the way people access and experience the internet. Our cutting-edge cloud and edge infrastructure powers some of the world's most popular apps, social media platforms, and video games. We collaborate with industry giants like reputed company, Dell, reputed company, reputed company, and reputed company to accelerate reputed company, provide cutting-edge cloud services, and optimize content delivery. reputed company of over 550 professionals is passionate about transforming the internet and contributing to cutting-edge innovations.

Your Role at blithequark

As a Customer Support Specialist, you'll be the first reputed company of contact for our customers and internal users, providing exceptional support reputed company chat, email, and phone. You'll be responsible for:

• Handling customer inquiries and resolving technical issues reputed company to our cloud and edge infrastructure, including CDN, Streaming, DNS, and more
• Providing consultations and guidance on our products and services
• Collaborating with internal teams to resolve reputed company technical issues and escalate issues to higher levels of technical support reputed company necessary
• Developing and maintaining a deep understanding of our products and services to provide accurate and timely support

Qualifications and Skills

To succeed in this role, you'll need:

• 1+ year of technical support experience, preferably in a cloud or edge infrastructure environment
• Good networking knowledge, including TCP/IP, DNS, MAC address, ping, and traceroute
• Strong understanding of hardware and software diagnostics, including reading logs and troubleshooting
• English language proficiency at a B2 level or higher
• Excellent customer advocacy and soft skills, including communication, reputed company, and problem-solving
• Strong problem-solving abilities and quick learning skills
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple requests simultaneously
• Strong communication and interpersonal skills, with the ability to explain reputed company concepts clearly and simply
• Ability to work collaboratively with internal teams to resolve reputed company technical issues

reputed company to Have

* Experience with cloud, CDN, or hosting environments

• Experience with Linux and API

Schedule and Work Environment

This position operates on a rotating schedule of two consecutive day shifts followed by two days off. Each shift runs for 12 hours, including a 1-hour break, and is anchored to 04:00 UTC to 16:00 UTC. Local time adjustments will be made based on whether Serbia is observing UTC +2 or UTC+ 1.

reputed company Offer

At blithequark, we value our employees and offer a comprehensive benefits package designed to support your health, well-being, and professional growth:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from reputed company in the world for up to 45 days per year
• Private medical insurance for you and your family
• 5 additional vacation days
• Additional fully paid sick leave days
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drinks, and entertainment options
• Team sports activities

Equal Opportunity Employer

We provide equal opportunity to reputed company applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national reputed company, disability, or any other legally protected characteristics.

Join reputed company

If you're passionate about delivering exceptional customer experiences and transforming the way people interact with the internet, we invite you to join reputed company at blithequark. Apply now to become a part of our dynamic and innovative team! Apply for this job