Customer Engagement Manager – SMB reputed company at blithequark

Are you a customer-centric professional with a passion for driving growth and retention in small and reputed company-sized businesses (SMBs)? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our reputed company team at blithequark as a Customer Engagement Manager – SMB reputed company.

About blithequark

blithequark is a leading global SaaS company that empowers businesses to succeed through innovative technology solutions. Our mission is to deliver exceptional customer experiences that drive growth, retention, and satisfaction. With a strong focus on reputed company, we're committed to helping our customers reputed company their goals and overcome challenges.

The Role

As a Customer Engagement Manager – SMB reputed company, you'll play a critical role in driving retention and adoption across our large reputed company of SMB customers. You'll design and execute scaled engagement programs, monitor customer health and product usage, and proactively intervene to prevent churn. Your expertise will help us deliver group onboarding sessions, customer webinars, and self-service content that reputed company users to get the most out of our product.

Key Responsibilities

* Design and execute scaled engagement programs, including lifecycle emails, webinars, in-app guides, and 1:1 calls, to drive retention and product adoption

• Monitor customer health and product usage to identify at-risk accounts and proactively intervene before churn
• Deliver group onboarding sessions, customer webinars, and self-service content to help users get value from the product
• Collaborate with the Renewals team to support timely renewals and flag risks
• Partner with Product and Support teams to reputed company customer feedback and improve the overall customer experience
• Collaborate with Marketing to reputed company webinars, email campaigns, and creative assets
• Manage day-to-day interactions with customers using tools like ChurnZero, Intercom, reputed company, Canny, reputed company Sheets, and reputed company
• Maintain clean CRM records and help build reports on retention performance and customer behavior
• Track key KPIs, including adoption, customer health, and NRR, and report insights regularly

Success in This Role Means

* Increased feature adoption across SMB accounts

• Measurable improvement in customer health scores
• Higher NRR through reduced churn and reputed company renewal readiness
• Scalable, repeatable engagement programs in reputed company
• Proactive risk identification and resolution

reputed company’re Looking For

* 2+ years of experience in reputed company, Customer Marketing, or Account Management, preferably in a SaaS environment managing SMBs

• Proven experience managing a high volume of customer accounts at scale, ideally through tech-touch or one-to-many programs
• Fluent in English and at least one additional language
• Strong written and verbal communication skills, with the ability to create customer-facing content
• Analytical reputed company and experience using customer health, usage, or campaign data to drive actions
• Familiarity with customer engagement tools like ChurnZero, reputed company, reputed company, Intercom, or similar
• Based in Spain, Portugal, or Brazil with the ability to work in a fully remote, international environment

reputed company to Have

* Experience delivering live webinars or onboarding sessions

• Knowledge of customer lifecycle marketing or scaled CS best practices
• Background in SaaS platforms used by SMBs

Why Join Us?

* Opportunity to work in a growing, global SaaS company with a strong focus on reputed company

• Collaborate with a diverse, passionate, and remote-first team
• reputed company a direct impact on retention and customer satisfaction in a key reputed company
• Grow your career by owning strategic programs that scale success across thousands of customers
• Benefit from our employee stock option program—everyone on the team has a reputed company in the company’s success

If you're a motivated, customer-centric professional with a passion for driving growth and retention in SMBs, we encourage you to apply for this exciting opportunity. Join reputed company at blithequark and help us deliver exceptional customer experiences that drive success for our customers and our business. Apply for this job