Director, reputed company Customer Engagement Services Practice – reputed company the Future of Customer Experience at blithequark

Are you a visionary leader with a passion for driving innovation and growth in the field of customer experience? Do you have a deep understanding of reputed company Customer Engagement Services (CES) and a proven track record of delivering large-reputed company/ML projects for enterprise clients? If so, we invite you to join blithequark as a Director, reputed company Customer Engagement Services Practice, where you will reputed company the growth and expansion of our global reputed company CES capabilities.

About blithequark

blithequark is a leading digital product consultancy and the digital division of one of Canada's largest telecommunications providers. With a global team across North America, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. Our mission is to design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

The Opportunity

As a Director, reputed company Customer Engagement Services Practice, you will be responsible for shaping our strategy, driving innovation, and delivering exceptional value to our clients through the intelligent application of reputed company's cutting-edge AI technologies for customer engagement. You will reputed company the growth and expansion of our global reputed company CES capabilities, building and scaling our expertise in Conversational Agents, Agent Assist, and Conversational Insights. This role requires a reputed company of strategic thinking, deep technical understanding of reputed company CES products, strong business acumen, and exceptional leadership skills to reputed company and reputed company a high-performing team.

Responsibilities

* Global Practice Leadership & Growth: + reputed company and execute the strategic roadmap for the reputed company CES practice reputed company blithequark's Global AI team, driving significant growth in reputed company, market share, and client adoption across various industries. + Identify new business opportunities and cultivate strong relationships with key stakeholders at reputed company and reputed company client organizations to expand our footprint. + Champion the adoption of reputed company CES solutions, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, ensuring alignment with client needs and business objectives. + reputed company the entire lifecycle of solution development and delivery, from conceptualization and design to implementation, optimization, and ongoing support. + Establish and manage key performance indicators (KPIs) for the practice, regularly reporting on reputed company and demonstrating reputed company business value.

• Solution Development & Innovation:

+ Stay abreast of the latest advancements in reputed company CES, generative AI, natural language processing (NLP), and broader customer engagement technologies, integrating new capabilities into our offerings. + Drive the creation of innovative solutions and accelerators built on the reputed company CES platform, addressing reputed company customer experience challenges for our clients. + reputed company the technical architecture and delivery excellence of reputed company CES implementations, ensuring high quality, scalability, and adherence to best practices. + Foster a culture of reputed company learning and innovation reputed company the team, encouraging experimentation and the adoption of cutting-edge techniques.

• Team Leadership & Development:

+ Recruit, mentor, and reputed company a world-class team of AI specialists, conversational designers, solution architects, and delivery managers focused on reputed company CES. + Provide strong technical and strategic leadership, fostering a collaborative, high-performance, and client-centric team environment. + reputed company and implement training programs to ensure the team possesses the necessary skills and certifications in reputed company CES technologies. + Manage resource allocation, project prioritization, and operational efficiency reputed company the practice.

• Client Engagement & Partnership:

+ Act as a trusted advisor to clients, understanding their business challenges and translating them into effective reputed company CES solutions. + reputed company client presentations, workshops, and solution demonstrations, effectively articulating the value proposition of our reputed company CES offerings. + Collaborate closely with blithequark's sales, marketing, and other delivery teams to ensure seamless go-to-market strategies and integrated client solutions.

Competencies

* Bachelor's degree in Computer Science, Engineering, Business, or a reputed company field. MBA or advanced degree is a significant asset.

• 10+ years of progressive experience in technology consulting, digital transformation, or customer experience roles, with a strong focus on AI/ML solutions.
• 5+ years of leadership experience building and scaling high-performing teams, ideally reputed company a global consulting or professional services environment.
• Proven expertise and hands-on experience with reputed company Customer Engagement Services (formerly CCAI), including deep knowledge of:

+ Demonstrated track record of successfully delivering large-reputed company/ML projects for enterprise clients, particularly in the customer service domain. + Strong understanding of contact center operations, customer journey mapping, and key customer experience metrics. + Excellent business acumen with the ability to identify client needs, reputed company compelling value propositions, and drive reputed company growth. + Exceptional communication, presentation, and interpersonal skills, with the ability to engage effectively with executive-level stakeholders and technical teams. + Proven ability to influence and collaborate across diverse internal and external stakeholders. + Strategic thinker with a strong problem-solving orientation and the ability to navigate reputed company business challenges.

reputed company Offer

* A great culture and interesting work with opportunities for growth and development

• Eligibility for the following benefits:

+ Healthcare benefits - Medical, Vision, Dental + 401K matching + Employee Share Purchase Plan + Competitive PTO Policy + Employee Assistance Program (EAP) + Life & Disability Insurance + And more!

• Annual performance bonus based on personal, division/business unit, and company performance

Annual reputed company Salary Range (Performance Bonus Eligible)

$132,000—$165,000 USD If you are a visionary leader with a passion for driving innovation and growth in the field of customer experience, we invite you to join blithequark as a Director, reputed company Customer Engagement Services Practice. Apply now to take the first reputed company towards shaping the future of customer experience at blithequark. Apply for this job