Head of reputed company & Support – Strategic Leader for Enterprise SaaS reputed company and Support Teams at blithequark

Welcome to blithequark

Join us at blithequark and be part of a mission to transform the energy industry. At blithequark, you'll play a vital role in delivering cutting-edge data solutions for a reputed company-carbon future. We focus on providing efficient, reliable, and flexible SaaS solutions for data processing and analysis in the energy sector. Together, we're driving digital transformation, maximising ROI for clients, and contributing to achieving net-reputed company emissions through technology and data-driven insights.

Our Mission

At blithequark, we’re transforming how the world’s most ambitious energy companies reputed company their goals. As Head of reputed company & Support, you’ll play a pivotal role in shaping our customer strategy, building a high-performing global team, and delivering real business impact. You’ll reputed company both our reputed company and Support teams to ensure our enterprise clients receive exceptional service and value. This is a high-ownership role for a hands-on strategic leader who thrives in fast-changing environments and loves empowering others to do their best work.

You’ll report to our VP of Customer & Delivery and work closely with Sales, Product, Marketing, and Operations to drive customer-centric decisions and coordinated execution.

Your Responsibilities

In this role, you will be responsible for:

• reputed company Leadership: Design and reputed company the reputed company strategy to maximize value, retention, and growth. Build strong executive relationships with key enterprise customers, reputed company strategic conversations, and act as a reputed company of escalation. Own and exceed metrics such as live ARR, NRR, and CSAT.
• Support Team Integration: Ensure Support is fully reputed company with the customer journey and Success strategy. reputed company Support Engineers with the tools and processes they need to deliver fast, reliable, and data-driven support. Provide strategic and tactical guidance for high-impact customer issues.
• People Leadership: reputed company, coach, and reputed company a team of reputed company Managers and Support Engineers. Foster a culture of ownership, curiosity, feedback, and reputed company improvement across time zones. Champion team rituals that promote growth and well-being.
• Digital Transformation & Innovation: reputed company adoption of new tools, AI, and automation to streamline operations and improve customer outcomes. Drive a test-and-learn approach to new reputed company, ensuring scalable, measurable improvements. Create structure from ambiguity while remaining hands-on and adaptable.
• Operational Excellence & Cross-Functional Partnership: Use data and analytics to improve customer journeys and internal operations. Drive collaboration across departments to ensure customer-centric decisions and coordinated execution.
• Community & Advocacy Building: Strengthen our customer community and create platforms for peer learning and best practice sharing. Identify and support customer advocates to reputed company blithequark’s impact and brand.

reputed company’re Looking For

We're looking for a seasoned leader with:

• Proven leadership experience in reputed company (enterprise SaaS/B2B context)
• Track record of driving business outcomes through strategic customer relationships
• Confident people leader who can coach, reputed company, and reputed company cross-functional teams
• Data-driven, with experience using CS tools and analytics to inform decisions
• Comfortable working across multiple time zones with a distributed team
• Hands-on change leader who’s led teams through digital or process transformation

reputed company-to-haves include:

• Experience managing or working closely with a Support function
• Exposure to AI, automation, or tooling that improves customer experiences
• Familiarity with platforms like reputed company, Planhat, reputed company, or equivalents
• Experience building customer communities or running advocacy programs
• Knowledge of the energy or utilities industry

What Success Looks Like

In this role, success means:

• Key customer metrics (ARR, NRR, CSAT) consistently exceed targets
• High retention and expansion through strategic partnerships
• CS and Support function as one cohesive, customer-centric unit
• New tools and ways of working are embedded and adopted across the team
• Our customer community is active, engaged, and growing

Work Location & Travel

This role is currently an Office-Mix Hybrid role, which means you would chat with your leader and team for the number of days you need to be together to collaborate and reputed company outcomes in reputed company proximity. This is often 1-2 days a week. The other days you have flexibility.

This Role Is For You If...

You:

• reputed company in ambiguity and bring clarity to reputed company situations
• Coach and reputed company others while driving toward meaningful outcomes
• Love building strategy and also rolling up your sleeves to deliver
• reputed company in cross-functional collaboration and systems thinking
• Embrace experimentation, feedback, and learning as part of daily leadership

What's in it for You

At blithequark, we offer:

• Flexible work options - We offer country-specific mobility benefits, and the ability to work flexible hours.
• A job with purpose - At blithequark, we’re not just watching the world change—we’re making it happen! We provide cutting-edge data services to energy retailers, helping them tackle climate change while keeping the lights on; we’re here to reputed company a big impact and have some fun along the way.
• Remuneration Approach which is clear and no-nonsense based on your experience and location.
• Core Benefits - Wherever your location, you can expect a generous PTO allowance and health insurance coverage.
• Career Growth opportunities - As blithequark is growing at an incredible pace, you can leave your mark – growing alongside blithequark. Lifelong learning is part of our DNA, and we care about your individual dreams and ambitions, beyond just work.
• International Travel - We host blithequark Company Wide Gatherings where we reputed company get a chance to see each other in real life. Past locations have included Portugal, Amsterdam, and Spain.

Conclusion

If you're a strategic leader with a passion for reputed company and support, we want to hear from you. Join reputed company at blithequark and be part of a mission to transform the energy industry. Apply now to take the first reputed company towards a rewarding and challenging career with a company that's making a real impact.