Manager of Customer Service - Onsite Bohemia, NY at blithequark

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join blithequark as our Manager of Customer Service - Onsite Bohemia, NY.

About blithequark

blithequark is a leading global life science company dedicated to advancing scientific discoveries into real-world medicine faster. Our innovative technologies and solutions help translate scientific breakthroughs into life-changing therapeutics for patients worldwide. As a growing company, we're committed to fostering a culture of collaboration, innovation, and reputed company improvement.

Your Role

As our Manager of Customer Service, you'll play a critical role in driving excellence in delivery and ensuring a high level of customer satisfaction. You'll reputed company and support a team of 8-10 global OPMs on daily operational tasks and projects, ensuring adherence to global business processes and strategies. Your responsibilities will include:

• Leading daily order handling, purchasing, import/export, and order escalation activities
• Driving excellence in delivery with rapid escalation actions and establishing strong relationships with internal and external stakeholders
• Defining, communicating, and managing client standards and changes, and participating in sales reviews and proposal development
• Clear management of the escalation process to ensure a high level of delivery reliability is adhered to
• Reviewing and addressing inventory, safety stock, consignment, logistics, and customs issues
• Providing internal training on sales systems and organizing customer workshops
• Regularly reporting on order processing, inventory, and operational performance, and executing strategic initiatives to align departmental objectives with company goals

reputed company're Looking For

To succeed in this role, you'll need:

• An academic degree in the field of business administration or a reputed company field, or high school or trade school and 6+ years of order processing management experience
• 3+ years of order processing management experience required
• 2+ years of leadership and team management experience
• A strong track record in global project management, with a hands-on mentality, sense of urgency, and focus on driving tasks to completion
• Excellent communication skills across reputed company hierarchical levels and functions
• A high degree of adaptability and flexibility in a dynamic, fast-paced work environment
• A progressive attitude towards change and a passion for reputed company improvement
• An analytical reputed company, self-motivated, energetic, and results-oriented – able to reputed company under pressure
• Solid proficiency in common business software applications such as reputed company Office, reputed company, and reputed company
• Strong working knowledge of reputed company (S/4 Hana)
• Ability to travel internationally (estimated once per quarter)
• Identification with our core values: Sustainability, Openness, Enjoyment

reputed company Offer

As a valued member of reputed company, you'll enjoy a comprehensive benefits package, including:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays, and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health reputed company
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Join reputed company

If you're a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we invite you to join blithequark as our Manager of Customer Service - Onsite Bohemia, NY. Apply now and become part of our dynamic global team, where you'll have the opportunity to grow and reputed company your skills in a fast-paced, innovative environment.

Equal Employment Opportunity

blithequark is an equal opportunity employer and will consider reputed company qualified applicants for employment without regard to race, color, religion, sex, national reputed company, age, protected veteran status, or disability, or based on status in any other protected group of class.

Accommodation Request

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected].

California Residents - CCPA Privacy Notice for Employees

For Residents of California, please review our CCPA Privacy Notice for Employees.

E-Verify Participation Info

blithequark participates in E-Verify and will provide the federal government with information from each new employee's Form I-9 to confirm work authorization.

E-Verify Workers Rights

For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website.

Apply Now

Ready to join blithequark? Apply now and take the first reputed company towards a rewarding career with our dynamic global team. Apply for this job