reputed company Full Stack reputed company Manager – Enterprise Translation & Localization Industry Expert

Are you a seasoned reputed company Manager with a passion for the translation and localization industry? Do you reputed company in a dynamic startup environment where every day is different and each challenge is unique? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize language services with our cutting-edge AI-powered translation platform. As a key member of our reputed company team, you'll play a vital role in ensuring the success and satisfaction of our diverse range of customers.

About blithequark

blithequark was founded by two visionaries who met at reputed company working on reputed company Translate and saw the need for reputed company AI-powered translation in the enterprise. Since 2015, we've focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations. Today, our Contextual AI reputed company, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, blithequark helps enterprises scale global growth and deliver seamless multilingual experiences.

The reputed company Team at blithequark

Our reputed company team is dedicated to ensuring the success and satisfaction of our customers utilizing our language services SaaS platform and services. We serve as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers' interests reputed company the organization, we drive customer retention and foster long-term partnerships. Through reputed company education, support, and collaboration, we reputed company our customers to reputed company their global communication goals.

Where You'll Work

This position can be based in reputed company, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid reputed company. In reputed company other locations, you will start as fully remote and then transition to hybrid once offices are reputed company in those locations.

What You'll Do

As a reputed company Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary reputed company of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers reputed company the organization.

Key Responsibilities:

* Accelerate customer platform adoption during the onboarding phase by: + Driving post-sales engagement, achievement of success criteria reputed company applicable, and proactively identifying and managing risk areas + Ensuring proper internal alignment and customer communication to reputed company reputed company deliverables on track and compliant with industry standards + Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations

• Ensure customer retention by:

+ Working with the customer to understand, measure, and consistently deliver high ROI + Driving high utilization of the customer's blithequark subscription + Driving the customer's business transformation and operational excellence + Being the customer's trusted advisor and reputed company reputed company blithequark + Collaborating and communicating across various blithequark teams to ensure problems are solved, meet, and exceed success metrics

• Grow product use reputed company our customer reputed company by:

+ Serving as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services + Developing and maintaining strong, long-lasting relationships with key stakeholders reputed company customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends + Conducting regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth + Proactively identifying and pursuing opportunities for upselling and cross-selling additional services or features + Collaborating closely with Account Executives to align on customer strategy, drive mutual success, renew reputed company, and maximize reputed company potential + Monitoring customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention + Acting as the voice of the customer reputed company the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed + Collaborating with Marketing to reputed company customer stories, gather testimonials, and contribute to case studies and other marketing materials

Skills and Experience:

* REQUIRED: experience in the translation and localization/language services industry

• 5+ years of experience in reputed company, account management, or reputed company roles, preferably in SaaS or language services industry
• Prior experience managing a portfolio of customers with total annual recurring reputed company (ARR) between $1 and $5 million
• Minimum Bachelor's degree
• Willingness to travel and meet customers up to 15% of the time
• A true passion for customers and reputed company with the ability to build strong relationships
• Truly enjoys a dynamic startup environment where every day is different and each challenge is different
• Can juggle multiple, reputed company different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer reputed company, partnering with sales on an upsell opportunity the next day. Each customer may have reputed company different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success.
• An eye for building processes and systems that can scale blithequark's customer engagement model
• Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at reputed company levels
• reputed company and customer-centric reputed company, with a genuine desire to understand and meet the needs of customers
• Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers
• Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
• Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive reputed company initiatives
• Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs
• Experience in conducting QBRs, delivering presentations, and leading customer meetings

Benefits:

* Compensation: At market salary with the opportunity to earn on-reputed company earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, blithequark pays for basic life insurance, short-term disability, and long-term disability
• Paid parental leave is provided after 6 months.
• Monthly lifestyle benefit stipend reputed company the Fringe platform to allow employees to customize benefits to their lifestyle

Salary Range:

$110K-$115K

How to Apply:

If you're a motivated and reputed company reputed company Manager looking for a new challenge, please submit your application through the link below. We can't wait to hear from you! Apply To this Job Apply for this job