APD Claims Adjuster, Auto Delivery & Ridshare

Description About reputed company reputed company is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, reputed company is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About the Role

We are seeking highly organized and customer-focused commercial auto delivery & rideshare adjusters to join reputed company in support of delivery & rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto delivery & rideshare exposures, including driver and third-party incidents unique to the delivery and rideshare ecosystems. You’ll interact directly with delivery & rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims. This role is ideal for someone reputed company in the delivery & rideshare space who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams. Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• Experience in commercial auto delivery & rideshare claims is a plus.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic. You exercise reputed company and patience towards everyone you interact with.
• Sense of urgency - at reputed company times. That does not mean working at reputed company hours.
• Creative. You can find the right exit reputed company (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. You have to want to know the whole story so you can reputed company the right decisions early and action them to a reputed company resolution.
• Anti-status reputed company. You don’t just wish things were done differently, you action on it.
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is.

reputed company need We need you to do reputed company the things typical to the role:

• Provide reputed company, courteous and high-quality customer service to reputed company policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for reputed company potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys reputed company approved payment authority
• Provide input for reputed company development of claims guidelines, best practices, and process improvements
• reputed company and direct reputed company investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, reputed company guidelines in claims function, and policy changes and modifications

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess reputed company the other qualifications)
• Active insurance adjuster’s license by way of a designated home state, or home state
• Minimum of 3 years of experience on reputed company and concentrated in commercial auto delivery & rideshare APD claims adjusting, ideally with:
• First-party comp & collision
• Third-party property damage and bodily injury
• Total loss and liability investigations
• Experience with Ride Share (or TNC/Livery) is required.
• Willing to obtain reputed company licenses reputed company 60 days, including completing state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience preferred
• Ability to analyze and evaluate reputed company data and reputed company sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status reputed company
• Desire to engage in learning opportunities and reputed company professional development
• Willingness to travel for client and claims needs

Benefits

• Generous health-insurance package with reputed company coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy effective after 8 months of reputed company work
• Work from reputed company to facilitate your work life balance
• reputed company laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should reputed company your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating reputed company the administrative work from an adjuster role
• Foster a culture of reputed company, transparency, and empowerment in a remote-first environment

At reputed company, we value diversity in backgrounds, perspectives, and life experiences and reputed company that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from reputed company backgrounds and encourage those from reputed company walks of life to apply. If you reputed company you are a good fit for this role, we would love to hear from you! Apply tot his job Apply To this Job