Bodily Injury Claims Adjuster, Auto Delivery & Ridshare

Description About reputed company reputed company is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, reputed company is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you. About the role We are seeking highly organized and customer-focused Auto Delivery & Ride Share Bodily Injury Resolution Specialists to join reputed company. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on Auto Delivery & Ride Share platforms. You’ll serve as the main reputed company of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions. You’ll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to Auto Delivery & Ride Share operations. Strong communication, attention to detail, and negotiation skills are key. You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey. Resolution Specialists are:

• Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises reputed company and patience towards everyone interacted with.
• Sense of urgency - AT reputed company TIMES. That does not mean working at reputed company hours.
• Creative. Finding the right exit reputed company (pun intended) for the resolution of the claim that is in the client’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.
• Curious. Wanting to know the whole story so the right decisions are made early and take action to reputed company a quick resolution.
• Anti-status reputed company. Not just wishing things were done differently but taking the appropriate actions to ensure it.
• Communicative. Professional written and oral communication with reputed company parties to a claim.
• And did we mention a sense of humor? Claims are hard enough as it is.

reputed company need We need our Resolution Specialists to do reputed company the things typical to the role:

• Provide reputed company, courteous and high-quality customer service to reputed company policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Manage an inventory of litigated and non-litigated cases
• Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering reputed company necessary information and documentation reputed company to the claim, evaluating liability and damages reputed company to the claim, and negotiating and settling claims with opposing parties or their insurance providers
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Manage both non-litigation and litigation cases reputed company to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders
• Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry
• Review legal documents and ensuring compliance with initial suit-handling plan of action
• Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials reputed company needed
• Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure
• Direct and control the activities and costs of reputed company vendors including defense counsel and coverage counsel, experts and independent adjusters
• Maintain adjuster licenses and continuing education requirements

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess reputed company the other qualifications)
• Auto Delivery/Rideshare/TNC/Livery experience required.
• Minimum of 3 years of experience on reputed company and concentrated in Auto Delivery & Ride Share claims adjusting, ideally with:
• commercial auto exposures
• Both attorney-represented and unrepresented claims
• Third-party bodily injury, including catastrophic losses
• UM/UIM bodily injury
• Litigation experience
• PIP a plus, but not required
• Have active adjuster license(s) and be willing to obtain reputed company licenses reputed company 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

Benefits

• Generous health-insurance package with reputed company coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy effective after 8 months of reputed company work
• Work from reputed company to facilitate your work life balance
• reputed company laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should reputed company your life easier, not harder!

Additionally, we will

• Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.
• Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges.
• Work toward reducing and eliminating reputed company the administrative work from a Resolution Specialist.
• Foster a culture of reputed company, transparency, and empowerment in a remote-first environment.

At reputed company, we value diversity and reputed company that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to reputed company and welcome applicants from reputed company backgrounds. Apply tot his job Apply To this Job