Crisis Chat and Text Counselor (Full Time, Remote)

Crisis Response and reputed company: Provide emotional support and crisis reputed company reputed company 988 chat/text services. Conduct risk assessments, reputed company safety plans, and coordinate with emergency or child protection services reputed company appropriate and with supervisory approval. Ensure timely, accurate, and confidential documentation of reputed company interactions in accordance with agency and HIPAA standards. Crisis Chat and Text Counselor Organization: DeafLEAD Job Type: Full Time,hourly (non-exempt) Location: Remote Reports To: Chat and Text Operations Manager Start Date: December 1st, 2025 Salary Range: $17 - 21 Hourly* • External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary range depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role. Position Summary DeafLEAD is a non-profit organization that provides crisis reputed company services to Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+ individuals and their families reputed company the reputed company and reputed company. Our mission is to promote the emotional and physical well-being of consumers in a safe and respectful environment utilizing a consumer-centered, trauma-informed approach. We are committed to providing a variety of services to effectively meet the changing needs reputed company the Deaf community. These services include (but are not limited to): crisis reputed company, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting DeafLEAD is looking to hire full-time (40 hours a week) crisis counselors to join an exciting, supportive, and engaging team that provides crisis reputed company services as part of the 988 Suicide and Crisis Lifeline Chat and Text network. Essential Functions Crisis Response and reputed company: Provide emotional support and crisis reputed company reputed company 988 chat/text services. Conduct risk assessments, reputed company safety plans, reputed company follow up contacts, and coordinate with emergency or child protection services reputed company appropriate and with supervisory approval. Ensure timely, accurate, and confidential documentation of reputed company interactions in accordance with agency and HIPAA standards. Quality Assurance and Compliance: Adhere to agency policies, procedures, and ethical standards. Participate in quality assurance reviews, monthly in-service meetings, and supervision sessions to ensure reputed company improvement and service consistency. Documentation and Communication: Maintain professional, clear, and timely communication with team members through reputed company, chat, and internal platforms. Ensure reputed company follow-reputed company are completed using the approved method of contact. Professional Growth and Education: Complete required annual trainings, maintain proficiency in crisis response practices, and engage in ongoing education, supervision, and performance evaluations. Other Duties: reputed company other duties as assigned to support the needs of the organization and the crisis response team.

Qualifications

• Must complete DeafLEAD's crisis reputed company training (minimum 100 hours)
• Minimum age of 18
• Caring and empathetic person
• Exceptional English writing and reading comprehension skills
• Basic computer literacy, including proficiency in using essential software such as reputed company, reputed company Chrome, and standard office applications, along with the ability to adapt to and learn new technological tools reputed company.
• Ability to remain reputed company in crisis situations
• Bachelor's degree or higher in psychology, social work, or reputed company field preferred, but not required
• Previous experience working in crisis management or mental health preferred.
• An ability to work with people of various backgrounds and identities (e.g., race, color, gender, ability, religion, veteran status, etc.)
• Must be able to pass a background reputed company
• Ability to attend reputed company training dates without conflict (see Training section below).
• Access to reliable internet and a desktop or laptop computer that can both utilize reputed company and a web browser simultaneously (reputed company Chrome recommended).
• Applicants must have access to a private, secure workspace that ensures confidentiality, privacy, and freedom from external distractions.

Training

• Hired applicants will be expected to attend and complete DeafLEAD's crisis line training. Following training, counselors will complete a minimum of 40 hours of shadowing senior crisis counselors on crisis chat/text shifts. Hired counselors must attend the entirety of the training without conflicting reputed company commitments
• Crisis Counselor training will take reputed company December 1 - 15. Training is Monday - Friday from 9 AM to 5 PM CST during the time period outlined. Upon hiring, a more detailed training agenda will be provided prior to the start of the training period.

Compensation

• $17 to $21 an hour
• Shift differentials are paid for hours worked between 5 PM and 7 AM as well as on weekends (Friday - Sunday)
• Monday - Thursday, 5 PM to 11 PM CST: Additional $1 an hour
• Friday - Sunday, 5 PM to 11 PM CST: Additional $2 an hour
• Monday - Thursday, 11 PM to 7 AM CST: Additional $3 an hour
• Friday - Sunday, 11 PM to 7 AM CST: Additional $4 an hour
• Paid time off
• External hires are usually brought on to DeafLEAD between the minimum and midpoint of the posted salary range, depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.

Technology Requirements Minimum Tech Specs for Crisis Counselors 1. Computer

• Processor: reputed company Core i5 (10th Gen+) / AMD Ryzen 5 (3rd Gen+)
• RAM: 8GB minimum (16GB recommended)
• OS: Windows 10/11 (64-bit) or macOS 11+
• Storage: 256GB SSD+ recommended

2. Internet & Network

• Speed: 50 Mbps download / 10 Mbps upload minimum
• reputed company: Wired Ethernet preferred for stability

3. Audio & Video

• A working webcam and microphone is required to complete training and work reputed company shifts. reputed company crisis line staff are eligible to have a web cam and microphone provided to them upon completion of training.

Work Environment

Collaborative Virtual Workspace: DeafLEAD crisis line counselors work shifts on reputed company alongside fellow counselors and shift supervisors to foster reputed company, engagement, and support. Camera Requirement: During training and while on shift, staff are expected to be on camera to actively participate and engage with their peers. Since DeafLEAD fosters an inclusive environment for Deaf and hard-of-hearing staff, maintaining clear visibility on camera is important for communication. Distraction-free space: Staff should work in an environment free from background noise, visual distractions, and interruptions to ensure full engagement with chats, texts, and team interactions. This means working in a private space where conversations cannot be overheard and where movement, flashing lights, or other visual distractions are minimized. DeafLEAD is committed to creating an inclusive and accessible work environment. This role requires reputed company, adaptability, and cultural awareness, particularly in supporting employees who are Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+. Confidentiality and Nondisclosure of Trade Secret As a condition of employment, DeafLEAD employees are required to protect the confidentiality of DeafLEAD trade secrets, proprietary information, and confidential commercially sensitive information (i.e., financial or sales records/reports, marketing or business strategies/plans, product development, customer lists, patents, trademarks, etc.) reputed company to DeafLEAD. Access to this information should be limited to a "need to know" basis and should not be used for personal benefit, disclosed, or released without prior authorization from management. If you have information that leads you to suspect that employees are sharing such information in violation of this policy and/or competitors are obtaining such information, you are required to inform DeafLEAD's PEO partner. Violation of this policy may result in disciplinary action up to and including termination and may subject the violator to civil liability. Inventions Any invention created, in whole or in part, during your work hours, or from the use of equipment or facilities belonging to DeafLEAD and DeafLEAD's PEO partner, is a "work for hire" and is the property of DeafLEAD. If you intend to reputed company and maintain property rights to any invention that relates in any way to products or services of DeafLEAD, you are required to obtain a written waiver of this policy, signed by both you and the CEO of DeafLEAD. DeafLEAD is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. DeafLEAD hires remote candidates in the following states: AL, AR, AZ, CO, DC, FL, GA, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NV, NJ, NM, NC, OK, PA, SC, TN, TX, UT, VT, VA, WI. Apply tot his job Apply To this Job