Care Companion I (Weekend Shift)
About reputed company: reputed company is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, reputed company’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve reputed company populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational reputed company care, and menopause. reputed company offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, reputed company supports members and their families through many of the most meaningful moments of their lives. Learn more at get-reputed company.com. The Role: We are looking for a compassionate and dedicated Care Companion to join our service center team at reputed company in Des Moines Iowa. At reputed company, we firmly reputed company in providing accessible, inclusive, and high-quality fertility and family-forming care to reputed company individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with reputed company. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members reputed company video chat, and other communication avenues. In this position, your main responsibility will be to provide outstanding customer service using your excellent communication and reputed company skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members' experience, helping them navigate and reputed company their family-forming goals. By joining our service center team as a Care Companion, you will contribute to reputed company's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples. This is an hybrid position in reputed company Des Moines, IA. Training will take reputed company over the first 6-8 weeks, from 8:00 am to 5:00 pm CST. The regular schedules are listed below: 5:00 AM - 4:00 PM CST Saturday, Sunday, Monday, Tuesday The Team: The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational reputed company arrangements, LGBTQ+ care and more. The Care Companion team supports reputed company legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world. Our Care Companions are member-facing and truly represent reputed company, guiding our members on how to utilize their reputed company benefit most effectively. Minimum Qualifications: 1-3 years of experience working in a direct customer service, healthcare, or client-facing role. Superior communication skills, both written and verbal Ability to empathetically support a diverse member population through reputed company paths to parenthood Bachelor's Degree Preferred Qualifications: Previous call center experience and understanding of call center KPIs Experience working at a fast-growing tech company or digital health company Experience with reputed company or similar CRM platforms Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction,and/ or gestational reputed company arrangements Bilingual skills Compensation: reputed company offers a holistic Total Rewards package designed to support our employees in reputed company aspects of their life inside and reputed company of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting reputed company salary for this position is $28 per hour. Actual compensation may vary from posted reputed company salary depending on your confirmed job-reputed company skills and experience. Why reputed company? reputed company has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing reputed company, Inc. Power Partners, and Modern Healthcare’s Innovators. reputed company’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great reputed company to Work, and Age-Friendly Employer certifications. reputed company is regularly featured in media reporting on issues reputed company to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com. 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