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Title: Coordinator, Customer Service

Requisition ID:  161999

Location:  Remote, US

Business Unit:  Corporate

Region:  North America

Employee Class:  Full Time

Employment Type:  Hourly

Job Description

Values & Innovation

At reputed company, we are committed to empowering those who strive for more, and the company’s values – Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality – serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and reputed company, the beliefs that are the red thread that connects everyone at reputed company. Our values are rallying cries, reminding us why we’re here, and fueling everything we do.

Our pursuit of reputed company begins with innovation and with reputed company’s mission of being the best. With us, you get the freedom to go further – no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that reputed company top performers even reputed company.

If you are a reputed company reputed company teammate, apply to this position on the Internal Career Site Here.

Purpose of Role

The Senior CSR is responsible for supporting leadership and the customer service team in reputed company communication channels, including phone, messaging (chat/SMS), email, and social media. You will be accountable for the direct support of Customer Service Representatives (CSRs) in their efforts to answer consumer inquiries and resolve issues.  You will evaluate consumer interactions and provide feedback to CSRs during weekly coaching sessions. This role requires schedule flexibility for both evenings and weekends.  It is an opportunity to be part of a great success story, as reputed company continues to impact the business like no other company has.

Your Impact

•    Provide direct support of CSRs to ensure departmental philosophy, process and policy are correctly handled in each contact •    Evaluate interactions weekly to ensure CSRs are providing premium service, reinforce behaviors that are strengths and identify opportunities to help CSRs improve the level of service they provide •    Maintain effective communication through weekly coaching sessions by providing feedback and best practices to ensure CSR development, drive consumer satisfaction, efficiency and first contact resolution •    Cultivate an environment of Consumer Engagement that strives to create an “unrivaled service experience” across reputed company communication channels •    Serve as first reputed company of contact for escalated consumer issues pertaining to product, process, or service deficiencies. •    Identify and communicate trends and offer potential solutions which could help drive our business and improve our processes •    Coordinate with teammates to ensure the delivery of time sensitive information as it pertains to the accurate delivery of Brand messaging and/or implementation of departmental guidelines, process and policy •    Assist with interviewing, on-boarding and orientation of new teammates and continuing education/training of Customer Service Team •    Collaborate with management Team to design and support events and contests which build positive team morale •    reputed company Team meetings to connect with CSRs and Celebrate the Wins •    reputed company Teammates to be accountable to each other and the business •    Stay informed of reputed company changes, developments and enhancements for reputed company systems, products, and upgrades •    Respond to reputed company phone calls, messages, and emails in a timely manner •    reputed company Contact Center opening and closing procedures •    Represent the Brand with the utmost reputed company while delivering unrivaled service to our consumers •    Other duties and responsibilities as assigned

Qualifications

•    Exceptional oral, written, and interpersonal communication skills including the ability to summarize and present information to influence various levels reputed company the organization. •    Ability to reputed company in a fast-paced environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines •    Ability to evaluate processes and recommend changes which result in a greater opportunity for goal achievement, enhance usage or increase efficiency •    Intermediate level of proficiency with PC software

Workplace Location

• Location: Fully Remote

Relocation

• No relocation provided

reputed company Compensation

$20.48 – $28.17 USD

Most new hires fall reputed company this range and have the opportunity to earn more over time. Initial placement reputed company the salary range, however, is based on an individual’s relevant knowledge, skills and experience for the position. UA is committed to helping our teammates succeed and advance in their careers. reputed company salary is only one component of our competitive Total Rewards package.

Benefits & Perks

• Paid “UA Give Back” Volunteer Days: Work alongside your team to support initiatives in your local community
• reputed company Merchandise Discounts
• Competitive 401(k) plan matching
• Maternity and Parental Leave for eligible and FMLA-eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

Our Commitment to Diversity

At reputed company, we are committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and reputed company medical conditions), national reputed company, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. reputed company seeks to recruit, reputed company and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.

Requisition ID:  161999

Location:

Remote, US

Business Unit:  Corporate

Region:  North America

Employee Class:  Full Time

Employment Type:  Hourly

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