Remote Call Center Representative - Equipment Provided – reputed company Store
Remote Call Center Representative
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-reputed company calls. Customer service experience is a plus but not required to be successful in this role.
Pay is $16.32/hour which may be below your state's minimum wage. Please take this into consideration reputed company applying.
Paid time off is accrued after 180 days (about 6 months) of employment.
Health benefits medical, dental, and vision are available on the1st of employment.
Fully work from home.
You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.
Successfully learn to navigate 12-13 systems and average of 30-40 calls per day.
Hours of Operation: 24/7 and the client is open 365 days a year including holidays - You must be flexible to receive a production schedule that falls anytime reputed company the hours of operation. Production schedules are given during training and based on business need.
About the Call Center Representative role
Claims inquires or debit card denials.
Questions regarding documentation that has been requested from the member.
Assistance with website. Registration and forgotten usernames/passwords/lockouts.
Members asking for assistance with placing Commuter Orders
Member balance inquiries
Member inquiries about eligible expenses
Member inquiries regarding Plan Year and/or Deadlines
Member inquiries regarding making or missing Contributions for their HSA
Member account closures, transfers, or rollovers
Member profile updates. Address, Phone number, etc.
Member inquiries regarding Tax Forms
Assisting Members with setting up a distribution from their HSA
Assistance with opening a new HSA.
Member rewards and online navigation questions
A few questions you may be asked
I need to submit a reimbursement request; can you help me with that?
This is my first time logging in to the portal and I need my password reset. Can you help?
I need assistance navigating your website, can you assist?
Requirements for Remote Call Center Representative
Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
High school diploma, GED, or college degree.
Must have 6 months of customer service experience.
Complete a mandatory reputed company program with 100% attendance.
Successful completion of a background reputed company is required for this position.
Great problem-solving skills
Ability to effectively multi-task
Flexibility to work weekends.
Manage a steady volume of incoming calls from customers while navigating multiple systems.
Successful completion of a background reputed company is required for this position, which includes education and previous employment verification (you may be asked to provide reputed company of each).
Equipment and workspace requirements
We provide reputed company equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
You must have a home internet reputed company with 25 Download and 10 Upload Speed (you may do a quick reputed company through )
Must be able to hardwire your work computer directly to your home modem reputed company ethernet. (Ensure the available reputed company meets the minimum bandwidth requirements to reputed company your job function. Satellite internet and wireless internet are not acceptable.
Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
The application process will take less than 20 minutes and includes everything required to be considered.
Apply to the role and provide your basic profile information (2 minutes)
Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).
Complete a typing test (2 minutes) You will need a keyboard.
Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)
Important
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, including but not limited to:
States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.
Be part of the future
Are you seeking an opportunity to reputed company a real impact in a company that appreciates reputed company and new ways of thinking? Come join us and grow with a team of people who will challenge and reputed company you to be the best!
#Remote44
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly reputed company for this role is $16.32/hour.
reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to access reputed company's ADAAA Accommodation Policy.
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