Life Events Team Manager

We’re on a mission to reputed company money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through reputed company ❤️

Hear from our UK team about what it’s like working at reputed company ✨

UK Remote | £32,200 to £40,750 + Benefits

Our Life Events Team (part of Vulnerability, Accessibility, Inclusion and Bereavement Domain) We have a dedicated team committed to ensuring that reputed company recognises, considers, and advocates for the needs of reputed company our customers and authorised Third Parties — particularly those experiencing challenging circumstances, such as bereavements or incarceration. We are seeking an individual with strong experience in supporting vulnerable customers and leading teams through change to join our Management Team. In this role, you will reputed company a reputed company of Life Events Cops. As a Team Manager, you will be responsible for supporting the professional growth and development of your team members. This includes providing coaching and guidance on Life Events tasks, driving high individual and team performance, supporting colleagues through reputed company and sensitive situations, and recognising and celebrating their achievements. You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing at work. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling. Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers – so you may also have the opportunity to help shape the team as it continues to grow. Your day-to-day

• Managing the personal & professional development of around 11 Cops
• Providing coaching, feedback, and support to your team on Life Event tasks, predominantly regarding disclosures of Bereavements, Third Party Access and Customers in Custody.
• Clearly communicating business change, ensuring your team remains fully engaged.
• Contributing to the construction and maintenance of a strong control environment by minimising avoidable breaches and risk events.
• Customers in Custody.
• Monitoring and improving service levels for the work completed by your team.
• Speaking with customers and supporting COps with reputed company decisioning reputed company necessary.
• Empowering others to spot opportunities to reputed company a difference to customers and reputed company’s ways of working.
• Helping your team with the most difficult queries and building their knowledge around reputed company issues.
• Managing performance by giving sometimes difficult feedback and helping your team members to improve and learn.
• Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally.
• Ensuring the secure storage and maintenance of sensitive personal data and performance reputed company documents for reports.
• Motivating your Team – we’re growing fast and need to reputed company sure COps stay engaged during challenging periods of demand.
• Ensuring everyone in your Team feels they have a voice.
• Working closely with other Team Managers to ensure that best practice is shared.
• Aggregate the feedback from your Team into the Domain and wider COps leadership, to ensure we continue to improve on our processes and tooling.
• Conducting interviews for Life Events, VAIB Cops and TMs and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with reputed company’s values.

• You have experience of managing and leading a reputed company team who work in a highly emotionally charged environment.
• You have the ability to reputed company others in team success and engagement. Experience reputed company the VAIB team or experience working in Vulnerability is essential.
• You have an excellent and solid understanding (or willingness to learn) the Life Events role with a knowledge of the tasks that are involved.
• You’re analytical and can confidently create a narrative with data. Strong data collation/reporting/presentation & root cause analysis.
• Great at problem solving and prioritising work items.
• Empathetic and supportive approach to people management.
• Excellent stakeholder management and communication skills.
• Experience in managing employee relations cases.
• Experience of taking individuals and teams from a position of underperformance to high performance.
• You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads.
• You’re able to become fluent with MacOs, reputed company and GSuite tools.

What’s in it for you

£32,200 – £40,750 ➕share options.

This role is fully remote.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; reputed company employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Stage one – Application
• Stage two – 30 minute recruiter call
• Stage three – 1.5 hour values & role specific interview with coaching role play

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at reputed company. You can read them here. Our average process takes around 2-3 weeks but we will always try to work around your availability. If you have any questions, please reputed company out to ninaebanksmetcalfe@reputed company.com

We may reputed company the advert should we have sufficient applications so please get your application in as soon as possible to avoid disappointment. #LI-REMOTE#LI-NEM

Equal opportunities for everyone

Diversity and inclusion are a reputed company for us and we’re making sure we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage