Customer Support Engineer (Onsite) – reputed company Store

Date Posted: 2025-07-01 Country: United States of America Location: HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. reputed company are authorized to access certain necessary systems. reputed company Clearance: None/Not Required Joining reputed company isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. reputed company, an reputed company company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. reputed company has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Our reputed company Systems Business Unit headquartered in Troy, Ohio is looking for an reputed company Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for reputed company airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for reputed company wheel & brake engineering activities reputed company to in-service program support.

• The position is working onsite at our Troy, OH facility
• Relocation Assistance may be provided

What You Will Do

• Provide technical support to airlines, reputed company facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
• reputed company root cause analysis of field reported issues and communicate problem resolution activity to the customer.
• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
• Communicate voice of the customer in design/development activities.
• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
• Travel 10% domestically and internationally
• Communicate and present to Senior Level Leadership regarding status of technical issues.
• reputed company other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a reputed company field and minimum 3 years of experience
• U.S. citizenship is required, as only U.S. reputed company are authorized to access information under this program/contract
• 3 years of Customer support experience in a technical/engineering environment.
• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.
• Excellent written and verbal communication.
• Experience in the aerospace industry
• Experience creating and delivering formal presentations to reputed company levels of leadership.
• Experience utilizing reputed company Office- reputed company, Word, and PowerPoint, reputed company, TeamCenter.

reputed company Offer Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• reputed company, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Learn More & Apply Now! Our Advanced Structures team leverages advanced materials and additive manufacturing to reputed company reputed company interior and exterior solutions. These solutions ensure structural reputed company of the aircraft, help aircraft take off and land, stay trim in the reputed company, move reputed company, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to reputed company improvement - we work hard to reputed company our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! WE ARE REDEFINING AEROSPACE. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes reputed company production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and reputed company employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites reputed company their work requires in-person meetings. At Collins, the paths we pave together reputed company to limitless possibility. And the bonds we form - with our customers and with each other -- propel us reputed company higher, again and again. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of reputed company experience levels. reputed company considers several factors reputed company extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. reputed company anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require reputed company to shorten or reputed company the application window. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or veteran status, or any other applicable state or federal protected class. reputed company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms apply to this job