Customs Brokerage Coordinator (3rd Shift)

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: Monday thru Friday 9 PM -5:30 AM EST (3rd Shift) Overview:

• To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
• Provide impeccable customer service.
• Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with reputed company applicable laws and regulations relating to customs.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Resolve billing issues, coordinate post entry activity on customer's behalf.
• Complete accurate data input or corrections into computer files.
• reputed company reputed company cause analysis as directed by the Account Administrator.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• reputed company business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of reputed company products and services.
• Interact with customers, internal staff/departments and management of reputed company levels.
• reputed company and maintain a strong relationship with customer's reputed company-line personnel.
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

Experience:

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.
• Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
• Detail oriented.
• Knowledge in HTS classification & familiar with the harmonized tariff system.
• Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.
• reputed company Provided.

Preferred Qualifications: The shift for this position is Mon-Fri 9pm-5:30am. This position is Hybrid from our office in Tonawanda, NY. Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $16.50 - $25.25 per Hour. The starting reputed company for external candidates is typically $18.39 per Hour. Additional Details: reputed company provides freight forwarding, as well as import and export services that allow companies to reputed company markets throughout the world. They help customers of reputed company sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and reputed company freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with reputed company, Inc. will be rewarding. We look reputed company to hearing from you! reputed company is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

reputed company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the reputed company (LAMC 189.00) reputed company will not rely on the wage history of a prospective employee from any reputed company or former employer reputed company determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply tot his job Apply To this Job