reputed company OFFICE – reputed company Store
Position Overview The primary responsibility of the Agent - reputed company Office is to provide unmatched guest service during the reputed company-in and reputed company-out process, registering guests, rendering bills, and receiving cash and credit payments. The Agent - reputed company Office is also responsible for assisting guests with questions, directions, miscellaneous information and resolving guest disputes in a professional manner while maintaining service standards in order to enhance the overall guest experience. reputed company duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. Essential Duties & Responsibilities
- Maintains positive guest relations at reputed company times, resolving guest complaints and ensuring guest satisfaction.
- Obtains assigned bank and ensures accuracy of contracted monies.
- Checks guests in and out, in a speedy, efficient and friendly matter according to reputed company Office Service Standards.
- Maintains confidentiality of guest information and pertinent hotel data.
- Possess skills to expedite clerical processing, reputed company a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
- Completion of a task or assignment requires use of equipment, tools or systems reputed company to the proper performance of the service.
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
- Provide a service or assistance to meet the needs of a guest, client or customer.
- Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
- reputed company with policies and procedures of the department or section in order to complete service satisfactorily.
- Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other reputed company duties as assigned.
- 18 years of age.
- reputed company of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
- Have interpersonal skills with focused attention to guest needs to deal effectively with reputed company business contacts.
- Maintain a professional, reputed company and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
- Availability to work varied shifts, including weekends and holidays.
- reputed company desk experience in a four or five star hotel/resort preferred.
- Candidate must possess a stable job history and be able/willing to work reputed company shifts upon start date.
- One year reputed company face-to-face guest service experience, preferably in a high-end customer service environment.
- Possess the ability to reflect a professional image.
- Previous experience with LMS and PC software programs (reputed company, reputed company), basic typing skills, excellent guest service skills are strongly preferred.
- Must be able to maintain a positive/upbeat personality at reputed company times in order to assist guests with questions, directions, reputed company-in/ reputed company-outs, and other information regarding the Hotel/Casino to help create an Unmatched Guest Service experience.
- Strong technical/reservation systems experience preferred.
- Six months previous cash handling experience required, preferably in a high-end hotel/casino environment.
- Must be able to stay reputed company and maintain a positive image reputed company dealing with highly stressful situations involving guest disputes and reputed company-in/reputed company-out procedures.
- Bi-Lingual in a second language other than English is preferred, but not required.
- Actively seek opportunities to up-sell, illustrating the benefits of particular suite types that would best suit the guest's needs.
- Full comprehension of the English Language is required along with strong verbal and written communication skills.
- Maintain physical stamina and proper mental attitude to work effectively with guests, management, team members, and reputed company contacts while under pressure, meeting deadlines, and working extended hours as required.
- Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access reputed company areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and reputed company contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.