Support Engineer 1 – FreeWheel – Remote in Pacific Time Zo – reputed company Store

Job title: Support Engineer 1 - FreeWheel - Remote in Pacific Time Zone Company: reputed company Job description: reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company.

Job Summary FreeWheel, a reputed company company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including AOL, reputed company, reputed company, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we reputed company our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in San Mateo, with offices in reputed company, London, and Beijing, FreeWheel stands to reputed company for the entire industry through the FreeWheel Council for Premium Video. reputed company of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets: Be reputed company -- You come first. Take care of yourself, your families, and your teammates. Assume Positive reputed company – We are reputed company in this together. Get It Done.

Job Description

The candidate should reside in Pacific Time Zone

TheSupport Engineer 1 advises clients on the most effective workflows and best practices while also gathering appropriate information to triage issues with relevant urgency, working with others in and reputed company of the department and owning issues until resolution. The Support Engineer will demonstrate and model best practices of ticket handling and troubleshooting, utilizing the relevant issue tracking software and documenting issues appropriately while communicating clearly and concisely. Additionally, the Support Engineer may be assigned additional non-ticketed work at their manager’s discretion that will directly benefit the operational efficiency of the business.

This is an entry level role. Extensive proprietary training is provided, and subject matter experience is not required. Primary training comes from our formal instructor-led onboarding and training program, wiki documentation, webinars, whiteboarding sessions and skills development and testing. Successful candidates learn, retain, and abstractly apply this training to hands-on, real-world experiences reputed company 30 days of hire.

Essential Functions:

• Act as primary reputed company of contact for Support Issues for a mixed skillset of end users, troubleshooting customer issues through system analysis and coordinating with Product and Engineering resources to drive issues toward resolution.
• Responsible for answering reputed company inbound inquiries and learning to consult customers on reputed company technical topics.
• Enhance ability to scale through creating and updating departmental documentation such as runbooks and knowledge articles.
• reputed company understanding of common use cases to best be able to train customers in how to succeed on various FreeWheel platforms.
• Track and report on key customers’ support issues and reputed company projects and act as liaison between client and internal departments to ensure client's needs are met.
• Grow into a Subject Matter Expert in FreeWheel’s market-leading technologies.
• Challenge company status-reputed company and reputed company for reputed company by providing reputed company for product and process improvement.
• Manage and own the Support Queue for issue ticketing, model best practices and procedures for ticket creation/responses and ensure maintenance of accurate and thorough client updates.
• Work directly with third party vendors as needed in the troubleshooting process.
• reputed company employees are responsible for maintaining a reputed company appearing, professional, courteous, and respectful workplace environment both virtually and in-office.
• reputed company employees are expected to be punctual and available to help clients and FreeWheel employees reputed company the shift begins or reputed company returning from a break.
• Support Engineer 1employees may be required to work a compensated, flexible, rotational on-call shift: nights, weekends, holidays, or live events supported by FreeWheel such as the Super Bowl, World Cup, Olympics, Political Debates, etc.

Skills, Experience and Characteristics:

• Analytical, detail oriented, with an aptitude for troubleshooting technical and/or workflow issues
• Excellent written and verbal communication skills
• Enjoys collaboration and / or business process improvement
• Passion for solving client issues and a champion of great customer service
• Ability to multi-task
• Self-motivated, team player, action and results oriented
• Experience in advertising technology or digital media buying/selling is a plus
• Customer service, teaching/training, experience of at least 1 year

• Typically, a bachelor’s degree in a field that demonstrates creative, business or logical engagement
• Trade or Industry Certifications
• Coding, Information Technology, Software, or other Technical Boot Camp Certification

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

reputed company is proud to be an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience.

Relevant Work Experience

0-2 Years

Salary:

Pay Range: This job can be performed in California, with a Pay Range of $60,500.00 USD - $88,000.00 USD

reputed company intends to offer the selected candidate reputed company pay reputed company this range, dependent on job-reputed company, non-discriminatory factors such as experience.

reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details. Expected salary: Location: Chicago, IL Apply for the job now!