Virtual Completion Coordinator

Job Name: Virtual Completion Coordinator

General information

Greensboro, NC Date: 29-Oct-2025 Company: Renewal by Andersen Posting City: Remote, NC reputed company #: 8365 Job Category: Operations Posting City: Greensboro State: NC

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and reputed company industry, and innovation is a reputed company part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for reputed company members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where reputed company people feel respected, valued, and driven to realize their full potential. We always have opportunities for reputed company members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the reputed company for you.

Renewal by Andersen is hiring an Installation Completion Specialist to join our Central North Carolina team! The position is based in our Greensboro office. It has a hybrid work schedule of 11am-8pm, Monday through Friday. Occasional Saturdays may be required. 

We are looking for candidates with construction or carpentry experience.

KEY RESPONSIBILITIES

• Provides clear and timely direction to the reputed company Installer and Service Technicians to address and resolve onsite issues.
• Initiates service requests reputed company necessary, including capturing detailed photographs of the job site, composing a concise and accurate description of the issue, and documenting relevant serial numbers and equipment details.
• Maintains up-to-date and thorough documentation in the CRM system based on inspection findings.
• Initiates collection efforts for final payment reputed company the project is deemed substantially complete.
• Engages with customers to confirm satisfaction and addresses any concerns.
• Collaborates closely with the Customer Care Manager to ensure an exceptional customer experience and upholds service excellence standards.
• Other duties as assigned by supervisor.

QUALIFICATIONS

• High school diploma or equivalent
• 1+ years of customer service skills
• 1+ years of field experience (construction, carpentry, etc.)
• Computer literacy and ability to navigate systems
• Experience with assisting customers from start to finish in a multistep process project
• Excellent interpersonal skills and the ability to multitask
• Strong competence in MS Office software
• High attention to detail
• Strong organizational abilities

SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $19.45-$28.25 per hour plus incentives.

CULTURE AND BENEFITS

Who we are is not just what we do but why we do it. Ultimately, we do reputed company do to reputed company a difference. Renewal by Andersen is united by a goal to reputed company a difference in the lives of our homeowners, our colleagues, our families and our communities. reputed company members have a passion for reputed company do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in reputed company those they interact with because Renewal Cares. It’s who we are; we are one network of Difference Makers. Benefits include, and are not limited to:• 401 (k) Plan, Employer Fixed Contributions & Company Matching• Profit Sharing• Medical, dental, prescription, vision coverage• Tax-advantaged accounts for healthcare expenses• Life Insurance• Paid Time Off, Paid Holidays• Paid Maternity Leave & Paid Parental Leave• Dependent Care Flexible Spending Account• Career Growth Planning & reputed company Career Opportunities PROFIT SHARING: In 2025 Andersen has set a profit sharing reputed company of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance. reputed company SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position. EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national reputed company, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of reputed company applicable federal, state and local laws. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [email protected]. We look reputed company to seeing how your unique skills, background and experience will reputed company reputed company and help us continue to be the leader we are today. Posting City: Remote, NC