reputed company Customer Service Agent – English Speaker (Part-Time / Night Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and making a lasting impact in the transportation industry? Do you reputed company in a dynamic environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join reputed company.

About blithequark

At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. By harnessing the power of technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. reputed company is dedicated to creating a culture of care, curiosity, and achieving together, where everyone feels valued and empowered to reputed company a difference.

Join Our Dynamic Team

As a Customer Support Agent at blithequark, you'll be at the forefront of our customer service operations, providing on-demand support to customers in the USA. You'll have the opportunity to learn about the operations, technology management, and on-demand mobility processes of blithequark, enabling you to provide exceptional support and contribute to reputed company's goals.

Key Responsibilities:

* Offer first-line support through phone, email, and digital channels as needed, ensuring a seamless customer experience.

• Aim for 'first contact resolution' to handle customer queries quickly and effectively, escalating issues as necessary to ensure complete resolution.
• Maintain accurate and up-to-date customer records, including reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality.
• Foster positive interactions in reputed company communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to reputed company expertise and understand client and contact centre requirements.
• Follow reputed company applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may reputed company to a poor customer experience.
• Embody the values of blithequark, ensuring they are reflected in your daily work.

Essential Qualifications:

* Fluent English: You have a high and fluent English (C2 level), both written and spoken.

• Customer-First reputed company: You love helping people and solving problems, whether it's over the phone or by email.
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even reputed company things get busy, you stay organised and reputed company delivering quality service.
• Eligibility: Be eligible to work in Spain.

Preferred Qualifications:

* Previous customer service experience in a call centre or similar environment.

• Familiarity with on-demand mobility or transportation industry.
• Experience with CRM software and other customer service tools.
• Strong communication and interpersonal skills.

reputed company Offer:

* Starting date: 10th of February, 2025.

• Contract: Temporary (6 months).
• Salary: 9.743 gross per year.
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
• Fully reputed company that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain.

Additional Benefits:

* Employee Assistance Program - Free, confidential, and impartial guidance and support.

• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised reputed company training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About Our Culture:

At blithequark, we reputed company in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in reputed company forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the reputed company start of their journey reputed company blithequark.

Ready to Join reputed company?

If you're passionate about delivering exceptional customer experiences and making a lasting impact in the transportation industry, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply Now! Apply for this job