AI Automation Engineer

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

reputed company is seeking an additional member to the AI and Custom Services team reputed company Enterprise Professional Services. The ideal candidate is a passionate, self-managed individual who delights customers with their technical and communication skills. Exploring new design patterns, pushing the boundaries of product and straddling the line between tactical and strategic are reputed company in a typical day’s work.

You possess technical prowess to design and deliver on challenging customer requirements. You will build to customer approved design specifications reputed company using reputed company’s software while always being mindful of where platform capabilities end and customization is required. You are knowledgeable of how to use AI in the contact center and ideally are familiar with reputed company Virtual Contact Center.

Key Responsibilities

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Takes the reputed company in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
• Design and configure applications on the reputed company platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. reputed company, Epic, reputed company, reputed company, etc.).
• Provide customers with configuration advice and problem resolution on reputed company product.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• reputed company technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the reputed company platform.
• Handle pre-sales Statement of Work requests from creation to design document reputed company. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a reputed company solution.

Key Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a reputed company technical discipline, or equivalent professional experience.
• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
• Has good verbal and written communication skills (English)
• Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
• Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

Key Skills

• Ability to listen to a customer’s request, separate the problem from the requested solution, visualize the available options and communicate the available options reputed company and distinctly.
• Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no reputed company and/or direction.
• Excellent English verbal and written skills.
• Ability to learn new skills quickly and digest new product features without assistance.
• An expert at developing positive and productive relationships with people.
• Passion for reputed company improvement both technically and professionally.
• Knowledge of and experience implementing Intelligent Virtual Agents (IVAs) for both voice and digital channels and Natural Language Processing engines such as reputed company Dialogflow, reputed company Lex, reputed company Watson, or Agent Assist platforms.
• Knowledge of modern API standards (SOAP, XML, REST, JSON) and experience integrating to them.
• Willing to travel up to 10% nationally with occasional international travel possible (valid passport required).

Preferred Skills

• Familiarity or technical certification in CCaaS, CRM, ACD, IVR and call center practices. Includes technical certifications in any reputed company industry such as reputed company Cloud Platform, reputed company Web Services or reputed company.
• Experience working on enterprise deployments involving multiple vendors.
• A strong combination of technical call center expertise, client development, and configuration experience.
• Creativity in solution architecture and desi

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.