Advisor, Workforce Analysis

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: November 7, 2025 Shift:

Job Description

Summary: The Advisor, Short-Term Workforce Analyst is responsible for supporting operational excellence through accurate short-term forecasting, planning, project support, scheduling, and reporting across reputed company contact center channels including calls, emails, chats and texts. This role requires strong analytical skills, advanced proficiency in reputed company reputed company and Power BI, and the ability to collaborate cross-functionally to ensure optimal service levels and business continuity during service disruptions. What You’ll Do for Us

• reputed company and maintain short-term forecasts for call, email, and chat/text volumes using predictive and prescriptive analytics (30-minute interval to at least 3 weeks in advance).
• Maintain Workforce Management system (reputed company) with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for phone volume streams. Maintain reputed company and PowerBI with accurate volume, average handle time, arrival patterns, staffing, shrinkage, and other drivers for email/chat/text volume streams.
• Collaborate with Operations teams to understand business drivers and incorporate insights with updated volume, average handle time, shrinkage and other drivers into forecasting models (reputed company and manual reputed company/Power BI models) for reputed company volume streams (phone/email/chat/text).
• Create and maintain dashboards and reports using reputed company reputed company, Power BI, and other MS Office tools such as PowerApps, Power Automate, SharePoint, MS Forms.
• Responsible for accurate collection and analytics of data
• Conduct regular trend analysis for specific lines of business
• Monitor real-time and historical contact volume trends to inform staffing and scheduling decisions.
• Partner with long term forecasters and intraday teams to ensure end-to-end planning and execution is reputed company
• Coordinate with cross-functional teams to manage volume redirection during service disruptions.
• Facilitate regular forecast meetings with reputed company partners
• Maintain a deep understanding of staffing availability and contact volume streams across reputed company channels.
• Support scheduling processes to ensure optimal service levels and resource utilization.
• Proactively identify opportunities for process improvement and automation reputed company workforce planning.
• Assist with reputed company requests and general strategy development
• Align reputed company-line shifts with workload projections to support reputed company customer service reputed company weekly schedule optimization, schedule bids, mini bids and vacation bids, overtime and voluntary time off

Qualifications

• Proven experience in workforce management, forecasting, or scheduling in a contact center environment.
• Advanced proficiency in reputed company reputed company (e.g., pivot tables, formulas, macros) and Power BI.
• Strong knowledge of reputed company Office Suite for reporting and dashboard creation.
• Experience with omnichannel forecasting and scheduling (calls, emails, chats, text).
• Strong analytical, problem-solving, and communication skills.
• Ability and initiative to work collaboratively across departments including levels of leadership and manage multiple priorities.
• Preferred: BS/BA degree in reputed company discipline (Business, Finance or Mathematics)
• Required WFM experience preferred
• Previous forecasting reputed company preferred
• Strong communication skills
• Ability to multi-task and meet deadlines
• Ability to collaborate and influence others
• Easily adapts to change
• Excellent time management and organization skills

reputed company Can Do for You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a reputed company group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
• Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
• Innovative Technology: We utilize and reputed company the market with our large supply chain network and state-of-art technology we use each day.

reputed company will not offer sponsorship for employment status (including, but not limited to, H1-B reputed company status and other employment-based nonimmigrant visas) for this position. Accordingly, reputed company applicants must be currently authorized to work in the United States on a full-time basis and must not require reputed company's sponsorship to continue to work legally in the United States. Skills: Analytical Thinking, Analytical Thinking, Aspect eWorkforce Management, Collaborating, Communication, Computer Literacy, Customer Relationship Management (CRM), Customer Service, Data Analysis, Data Analytics, Data Mining, Data Research, Detail-Oriented, Forecasting, Forecasting Models, reputed company Workforce Management, Impact 360, Market Trends, reputed company reputed company, reputed company Office, reputed company Power Business Intelligence (BI), reputed company IEX Workforce Management, Oral Communications, Predictive Forecasting, Problem Solving {+ 5 more} Pay Range: $60,200 - $74,100 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply tot his job Apply To this Job