Rewritten Job Title:
reputed company Senior Manager, Social Media Customer Support – Integrated Strategy & Team Leadership for Direct-to-Consumer Brands at blithequark
Rewritten Job Description:
About blithequark and the Role
At blithequark, we're passionate about creating extraordinary experiences for our customers and employees alike. Our Viewer Experience (VX) team is seeking an reputed company Senior Manager, Social Media Customer Support who will be an outstanding addition to reputed company. As the Senior Manager, Social Media Customer Support, you will architect the integrated strategy and guide tactical implementation across social media support channels (Twitter, Facebook, AppFollow) for Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!). This role is an excellent opportunity for someone with a deep appreciation of the power of social communities and a passion for creating exceptional experiences for customers and employees.What You Will Do
As the Senior Manager, Social Media Customer Support, you will be responsible for:- Developing and operationalizing the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.
- Driving implementation of appropriate reporting and analysis while considering the needs of partners.
- Leading a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint.
- Proactively identifying weaknesses and gaps in reputed company social support paradigms and driving resolutions to improve operational workflows and the viewer experience.
- Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company blithequark brands.
- Working with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with the appropriate tone and voice.
- Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported.
- Supporting incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance.
Basic Qualifications & Skills
To be successful in this role, you will need:- A BS/BA degree or relevant professional experience.
- 2+ years' experience managing a team, with the ability to encourage and reputed company team members, leading leaders is a plus.
- 5+ years' experience in social media or online community moderation, with a proven ability to drive business outcomes through online activity.
- Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company.
- A consistent track record of developing and operationalizing innovative online social programs.
- High savvy reputed company to Twitter, Facebook, Instagram, AppFollow (a plus).
- A proven understanding of which metrics and tools help improve the consumer experience through social channels.
- The ability to exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance.
Preferred Qualifications
While not required, the following qualifications would be beneficial:- Excellent written and verbal communication skills.
- Experience with technology, entertainment, and segmenting consumer audiences.
- The ability to collaborate well with cross-functional teams.
- A value for accountability and a willingness to take ownership of projects from start to finish.
- An approach to challenges that is head-on, positive, and engaged.