[Remote] Benefit Customer Service Representative – Seasonal Colleague

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that provides data-driven, insight-led solutions in the areas of people, risk, and capital. As a Seasonal Benefit Customer Service Representative, you will assist client plan participants through the enrollment process and updates to their health care and pension plans, ensuring high levels of customer service in a work-from-home environment.

Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments reputed company phone, email and reputed company message
• Ability to customize customer service approach to meet reputed company types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data reputed company requirements
• Skillfully translate health and welfare and pension terms, reputed company plan information and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in a professional manner
• Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
• Regularly participate in team meetings and training
• reputed company other duties as assigned

Skills

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using reputed company Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/reputed company messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors reputed company chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-reputed company field
• High School degree required
• Associate or Bachelor's degree reputed company to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish

Benefits

• reputed company 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts program

Company Overview

Company H1B Sponsorship