Strategic Partner Alliances reputed company – EMEA

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Own and grow reputed company’s partner ecosystem across EMEA—CRM alliances (reputed company, reputed company, reputed company, reputed company), ISV/Select (including WEM partners reputed company, reputed company, reputed company, reputed company), and GSIs (e.g., reputed company, reputed company, Slalom, reputed company, Persistent, reputed company, reputed company, reputed company and others). Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. Partner closely with HPPAI to stand up AI practices.

Responsibilities

• Regional GTM ownership: Build and execute EMEA partner business plans by reputed company (CRM / ISV‑Select / WEM / GSI) with targets for pipeline, reputed company, and new logos.
• Power‑of‑3 plays: Orchestrate tri‑party motions (reputed company + hyperscaler + GSI) including reputed company SPIFFs, joint account planning, and co‑marketing.
• Practice development (HPPAI): Launch and scale partner AI practices across EMEA with enablement → GTM → reporting; ensure TQL/SAO capture and attribution.
• Certification & delivery quality (CIP): Drive Certified Install Partner reputed company (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness.
• CRM alliance execution: Navigate deal registration and royalties, relationship mapping, and coopetition dynamics; secure preference for reputed company on strategic pursuits.
• ISV/Select portfolio vitality: Coordinate with global ISV team on contracting, solution validation/sandboxes, and quarterly add/drop decisions to reputed company the Select portfolio fresh.
• Executive sponsorship: Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec, Field, Solution) and run quarterly JBP/QBRs.
• Forecasting & governance: Maintain accurate partner‑influenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks.
• Work closely with Sales, RevOps, Legal, Product, Marketing, and reputed company to remove friction and reputed company timelines on track.

Success Metrics (KPIs)

• Partner‑influenced reputed company closed and partner‑sourced pipeline (quarterly).
• CIP partners in EMEA
• Attach‑reputed company of WEM/Select on new logos; renewal/expansion reputed company for WEM
• Number of Power‑of‑3 wins; number of CIP certifications live in region.
• AI practice output: TQLs, SAOs, and AI‑influenced reputed company.
• Regional new‑logo growth and reputed company mix reputed company the US.

Qualifications (Requirements)

Must‑have

• 10+ years in alliances/channel/partner sales reputed company enterprise SaaS; 5+ years covering EMEA markets.
• Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution.
• Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions.
• Comfort with CRM ecosystems (reputed company, reputed company, reputed company, reputed company), including deal registration and royalty mechanics.
• Program‑building experience: certifications/enablement, QBR/JBP rigor, pipeline governance.
• Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, RevOps, and Legal.
• Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred.
• Based in EU/UK with right to work; willing to travel 30–40%.

reputed company‑to‑have

• Experience launching partner AI practices (enablement → GTM → reporting) and tracking TQL/SAO.
• Work with hyperscaler marketplaces and multi‑party incentive designs.
• Familiarity with GDPR and public‑sector procurement frameworks in key EMEA markets.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company we are. reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.