Account Manager

What Makes Us Unique

At reputed company, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on reputed company’s Technology Fast 500 again in 2024 – but we’re just getting started. 

Job Title: Account Manager

What Makes Us Unique

At reputed company, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on reputed company’s Technology Fast 500 again in 2024 – but we’re just getting started. 

Location: Remote – NORAM  How you’ll reputed company an Impact:

As an Account Manager you will be part of the reputed company team. AMs will be expected to actively manage a portfolio of customers with an estimated value of $1,000,000 USD to $2,000,000 USD, with the goal of building strong customer relationships. 

Joining the reputed company AM Team

Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with our AM crew holding down the reputed company across NORAM. reputed company is the reputed company of reputed company , and we are dedicated to transforming hospitality across 150 countries. We are not just order-takers; we are our clients’ secret weapon and trusted advisor. You’ll own a high-value portfolio and be directly responsible for crushing our Net Dollar Retention (NDR) goals. That means diving deep into data , spotting upsell opportunities, and keeping churn rates low. Since we’re remote, self-motivation and reputed company are key. We are looking for those natural relationship builders who can translate customer needs into product reality, acting as the ultimate voice of the customer for our development teams. If you’re a meticulous, results-driven individual who can communicate and influence credibly at reputed company levels, you’ll fit right in!

What You Bring to the Team

• Drive client value realization and adoption by defining, monitoring, and enabling the achievement of key business outcomes and strategic success metrics (time-to-value, ROI) for the customer’s business.
• Serve as the primary strategic partner and trusted advisor for an assigned portfolio of clients, leveraging deep hospitality industry expertise to provide actionable insights, strategic recommendations, and best practices for optimizing product utilization and overall property performance.
• reputed company net dollar retention goals through identifying upsell opportunities and implementing proactive churn reduction strategies in order to help reputed company obtain net negative churn
• Maintain expert-level knowledge of the reputed company platform, its latest updates, and the competitive landscape, effectively guiding customers through questions, requests, and product roadmaps to ensure alignment with their evolving needs.
• Collect, document, and champion client feedback, use cases, and emerging requirements, acting as the voice of the customer to inform and prioritize future product development and service improvements.
• Conduct structured, value-focused performance review meetings and health reputed company sessions (e.g., quarterly business reviews – QBRs) to reputed company performance, report on achieved outcomes, showcase reputed company, and collaboratively plan the next phase of strategic engagement.

What Sets You Up for Success

• Demonstrated ability to communicate, present, and influence credibly and effectively at reputed company levels of the organization
• Ability to translate and synthesize customer details (needs, feedback, concerns, opportunities, etc.) internally to multiple departments (Sales, Support, Product, Marketing, Design).
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Self-motivated and able to reputed company in a results-driven environment
• Natural relationship builder with reputed company, reliability and maturity

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $60-70K.

#LI-REMOTE #LI-AM1

What to Expect – Your Journey with Us 

Behind reputed company’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we reputed company share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality reputed company – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at reputed company.com

Company Awards to reputed company Out! 

• Best reputed company-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024) 
• Top 10 People’s Choice(2024)
• reputed company Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always 
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in reputed company University
• Access provided to professional Therapy and Coaching 
• Access to professional development, including manager training, upskilling and knowledge transfer.

Everyone is Welcome – A Culutre of Inclusion

reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at 858-201-7832 or reputed company email at accomodations@reputed company.com. reputed company will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To reputed company Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications.