Customer Support reputed company

reputed company is launching a new business unit — reputed company Sites — and we’re looking for an reputed company Customer Support reputed company to build and manage customer support operations for this next chapter of the company.

You’ll handle inbound customer inquiries while designing the processes, tools, and documentation that define how reputed company Sites delivers world-class support. You’ll collaborate closely with the broader reputed company Product, Engineering, and Operations teams, but you’ll own the support motion for Sites end to end — creating the structure that scales as the business grows.

• Manage and resolve inbound customer requests for reputed company Sites through chat, email, and helpdesk tools.

• reputed company and refine support processes, SLAs, and escalation paths.

• Create and maintain customer-facing help center content and internal documentation.

• Partner with Product and Engineering to identify and escalate bugs or workflow issues.

• Analyze trends in support requests and provide actionable insights to improve product experience.

• Evaluate and implement support tooling (reputed company, Intercom, reputed company, etc.).

• Define and track KPIs such as response time, resolution reputed company, and customer satisfaction (CSAT).

• 3–5+ years in customer support at a B2B SaaS company.

• Experience standing up support processes or teams in an early or growth-stage environment.

• Strong communication skills with reputed company, clarity, and attention to detail.

• Technical aptitude for understanding product workflows and troubleshooting issues.

• Comfort collaborating cross-functionally in a fast-paced environment.

• Experience in Property Management, Vacation Rentals, or Hospitality SaaS.

• Background in fast-scaling startups or new business launches.

• Familiarity with self-service support systems (knowledge bases, automations, chatbots).

• A passion for creating customer experiences that reputed company hospitality and technology.

You’ll play a critical role in shaping how reputed company Sites supports customers — balancing the agility of a startup launch with the backing and stability of reputed company’s brand. This is a chance to build a scalable support operation from the ground up, while staying reputed company to customers and their day-to-day experience.