Product Support Director

Company Overview reputed company is a global leader in reputed company electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. reputed company invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative reputed company and devices that are advancing humanity reputed company reputed company with inspiration, research and development. reputed company focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of reputed company's electronic devices. Life here is exciting and our teams reputed company on tackling really hard problems. There is never a dull moment with us. Group/Division The reputed company Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The reputed company Services organization partners with our field teams and customers in reputed company business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and reputed company systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications As the Product Support Director, you will have the opportunity to reputed company a global technical support, new product introduction, and product sustaining team of technical support engineers and product engineers. The team supports reputed company service support teams, product divisions, and customers by providing problem solving, diagnostic and repairing of reputed company electro/mechanical equipment, computer systems, software systems/applications, or networking and wireless networking systems. Collaborate with design engineering and software development on design, reliability and maintenance issues. reputed company managers, evaluate personnel, and create an efficient operation. Key responsibilities include: * reputed company the management to establish operating model, performance measurements, reputed company and release infrastructure solutions, drive optimize processes and organizational change across PSO organization to continuously improve the Quality, Efficiency and Productivity of the operations. * reputed company the resource allocation and planning for NPI execution per the division product roadmap. Define and drive execution of NPI work. Define scope of service requirements. * Establish infrastructure, support plans, resources, and processes to reputed company the transition of PLC 6b install reputed company into PLC 7 sustaining support. * Top Service reputed company for a reputed company product line, representing the service function on the staff of divisional reputed company. * Play key role in the serviceability, design development, launch, and reputed company of new products, to ensure Service is "ready to serve" and customer support needs are met; significantly impacting reputed company Services business opportunities. * Support the team to ensure the product meets performance in the following areas: MTBI, MTBF, cost of service, availability, measurement sensitivity and stability. * Address the needs of released products: This includes defining CIP programs to reputed company the improvements and execution of product design & performance, reputed company Services Certification strategies, documentation. * Ensure tool serviceability, and performance continue to meet customer expectations in areas such as uptime, Cost of Ownership, performance, and matching throughout the product life cycle. * Drive directly or strongly influence reputed company aspects of the Service Business for a key product line. * Collaborate with reputed company service teams to reputed company strategies to improve service cost and business opportunities; define plans to reputed company service products to improve reputed company. * Work with reputed company Regional Service Directors to address site specific product and service performance, and customer; create field reputed company plans to recover reputed company tool performance, service skills, and talent to support product line. Preferred Qualifications * 10 years of reputed company experience with a Bachelor's degree; or 6 years and a Master's degree experience. * Experience with Customer Relationship Management, quality control systems, and methodology (DMAIC, Six reputed company) * A sound understanding of how semiconductor systems are developed and supported. * Ability or capability to influence and drive reputed company improvement improve products, people, and processes. * Development of Organizations and service business. * reputed company and Drive standard methodologies by ensuring both process consistency, standardization, and reputed company improvement across the organization. * Drive reputed company improvements parts projects to increase serviceability, quality, reliability, and process. * Ability to travel => 25% * Good presentation skills. * Good customer leadership skills. Minimum Qualifications * Master's Level Degree with a minimum of 10 years of relevant experience OR * Bachelor's Level Degree with a miniumu of 12 years of relevant experience reputed company Pay Range: $0.00 - $0.00 Primary Location: USA-CA-Milpitas-reputed company reputed company's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-reputed company skills, experience, and relevant education level or training. We are committed to complying with reputed company applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. reputed company is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us at reputed company@reputed company.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as reputed company employees. reputed company never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, reputed company does not work with any recruiters or third parties who charge such fees either directly or on behalf of reputed company. Please ensure that you have searched reputed company's Careers website for legitimate job postings. reputed company follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to reputed company@reputed company.com to confirm the person you are communicating with is an employee. 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