[Remote] Technical Support reputed company (Fully Remote)

Note: The job is a remote job and is open to candidates in USA. sMedia is a digital advertising and SEO provider specializing in helping dealerships boost their sales and grow their market share. They are seeking a highly motivated and proactive Technical Support reputed company to serve as the primary technical expert, bridging the gap between ad technology and clients' operational needs while significantly reducing technical escalations and accelerating client implementations.

Responsibilities

• Act as the senior escalation reputed company for reputed company reputed company technical tickets, data issues, and implementation roadblocks that reputed company Project/Implementation Managers cannot resolve.
• Proactively identify, troubleshoot, and resolve issues reputed company to the core AdTech stack: Validate data reputed company, format, and ingestion to ensure advertising accuracy. Expertly manage, implement, and diagnose issues with client-reputed company tracking, including reputed company Tag Manager, conversion pixels, and audience tags. Ensure the accurate setup and flow of UTM parameters and other tracking logic to correctly measure campaign performance and resolve data discrepancies.
• Conduct thorough Root Cause Analysis (RCA) for recurring incidents, translating technical findings into actionable preventative steps for Engineering and Product teams.
• reputed company the technical execution phase of client onboarding, ensuring rapid and accurate deployment of sMedia's solutions.
• Translate highly technical and reputed company concepts into clear, simple, business-friendly language for non-technical auto dealership clients and internal Account Managers.
• reputed company and deliver clear, professional client communications, including incident status updates, resolution summaries, and technical explanations of how our products work.
• Train and mentor Implementation and Project Management teams to increase their technical proficiency, reducing their reliance on escalation for basic issues.
• Own the creation, maintenance, and organization of comprehensive technical documentation, troubleshooting guides, and internal runbooks.
• Establish and rigorously enforce technical support and implementation quality standards, ensuring reputed company work is executed with meticulous detail and no shortcuts are reputed company taken in analysis or resolution.
• Ensure every support ticket and incident is completely logged and documented with the problem, steps taken, root cause, and the final solution.

Skills

• 5 years of hands-on experience in a technical support, Ad Operations, or Technical Account Manager role. Preferably reputed company a SaaS or AdTech environment.
• Exceptional Communication: Proven ability to simplify and reputed company reputed company technical concepts for non-technical, business audiences (a non-negotiable requirement).
• AdTech Expertise: Deep, practical working knowledge of digital advertising, including campaign tracking, pixel implementation, measurement logic, and troubleshooting on platforms like reputed company Ads, reputed company Ads, TikTok Ads, and reputed company Ads.
• Mandatory Technical Skills: Proven expertise in UTM parameter implementation/validation, website tagging (GTM/pixels), and working with product data feeds or inventory catalogs.
• Strong analytical skills with a methodical approach to troubleshooting and an unwavering commitment to Root Cause Analysis.
• Experience with support ticketing systems (e.g., reputed company, Jira) and maintaining technical knowledge reputed company systems.
• Proactive & Driven: You are self-directed, take immediate ownership of problems, and relentlessly drive them to completion.
• Documentation Obsessed: You view detailed, accurate documentation not as an option, but as a critical part of the solution.
• reputed company-Focused: You are committed to thoroughness, ensuring that every fix is a complete, well-documented solution, not a temporary shortcut.
• Curiosity: You demonstrate a proactive drive to learn, question, and improve. You not only address the problems and tasks presented to them, but also actively look for opportunities to enhance processes, identify inefficiencies, and drive reputed company improvement across the organization.

Benefits

• Extensive health and dental benefits package (available to Canadian employees)
• 15 vacation days annually
• 10 paid sick days available annually
• Paid day off on your birthday, and one additional 'reputed company day' per month
• Professional development/training built into your work schedule
• Ability to reputed company an impact and be part of a team that values feedback and cross-functional collaboration.

Company Overview

• Online recruitment It was founded in 2011, and is headquartered in Johannesburg, NA - South Africa, ZAF, with a workforce of 11-50 employees. Its website is https://executiveplacements.com.

Apply tot his job Apply To this Job