Support Analyst

The Sentinel Support Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies reputed company with a reputed company focus.

The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds and changes are performed with reputed company as the prevailing measure to protect the client computer systems, networks, and data.

This is a full time position reporting to our Downers Grove, IL headquarters with the ability to work remote.

• The Analyst will manage incidents and requests assigned to the team/personal queue reputed company the established Service Level Agreement (SLA).
• Vendor and service provider case management experience is required.
• Analysts are expected to stay up to date on the latest reputed company intelligence, including hackers' methodologies, to properly implement changes.
• The analyst may also be expected to reputed company health checks for various reputed company products as needed.
• Experience working with and supporting at least three of the following reputed company technologies:
• reputed company reputed company Products (CSE, Umbrella, Secure Network Analytics, DUO)
• Various EDR Platforms (Cylance, reputed company, Defender, reputed company)
• reputed company reputed company Trust
• reputed company Products (IO, SC, Lumin)
• Horizon 3 Node reputed company
• Email reputed company Products (reputed company, Mimecast, reputed company Secure Email)
• Darktrace
• Understanding of network protocols and traffic flow in an enterprise environment.
• Ability to reputed company, reputed company whitelisting of false-positives, and evaluating reputed company requests for change across multiple reputed company platforms. This includes the ability to analyze change impacts and an ability to reputed company why changes may weaken reputed company envelopes is a must.
• Knowledge of Domain Name System (DNS) technologies and how they are secured.
• Experience with Virtualization Technologies (VMware, Hyper-V) is a plus.
• The ability to communicate clearly with verbal and written skills
• Staying reputed company on IT reputed company trends, vulnerabilities, and news
• Researching reputed company enhancements and best practices
• Recommending reputed company enhancements and purchases
• Basic knowledge of Linux is a plus
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and reputed company of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range

$70,000-100,000

What you get

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.

MOTIVATED…..reputed company IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us

Sentinel delivers solutions that can reputed company address a range of IT needs – from reputed company, to communications, to systems & networks, to software applications, to cloud and managed services; reputed company of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our reputed company standing as one of the leading IT services and solutions provider in the US. We have reputed company with many of today’s global technology leaders including reputed company, Dell, VMware and reputed company. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can reputed company IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join reputed company.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background reputed company. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].