Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a knack for explaining complex medical billing concepts in a clear and empathetic manner? If so, we invite you to join our dynamic team at blithequark as a Remote Healthcare Billing and Customer Service Representative. In this rewarding role, you will play a vital part in helping patients and their families navigate the often-complex world of medical billing, providing them with options to resolve their account balances and ensuring they receive the care they need.

About blithequark

At blithequark, we are a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our mission is to change healthcare for the better by providing exceptional service, empathy, and understanding to those who need it most. We operate on the simple yet powerful principles of integrity, passion, and respect, which are the foundation of our approach to client success. If our values align with yours, we encourage you to join our team and become a part of our mission to make a positive impact in the lives of patients and their families.

What sets blithequark apart?

* We are a family-owned business where you become part of the family, not just a number.

• We are an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
• We have over 20 years of consistent and healthy growth with world-class clients.
• Your voice is heard and appreciated, and you are a part of the success with your ideas and efforts.
• We promote from within, offering opportunities for career growth and development.
• We offer competitive pay and incentive programs, as well as a work-from-home opportunity with modified in-office work options available.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative at blithequark, you will work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing and often unexpected medical bills.
• Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
• Continuously improving, with supportive coaching/feedback from your manager and team leads and ongoing training.

What You'll Need

* 1-2 years of experience in customer service, healthcare, or a related field.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment and meet productivity standards.
• Proficiency in computer software systems, including Microsoft Office and Google Suite.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

What We Offer

* Competitive pay structure, with base annual pay ranging from $37,440 to $43,680 based on prior experience.

• Monthly performance bonuses ranging from $100 to $400.
• Opportunities for career growth and development, with a focus on promoting from within.
• Comprehensive benefits package, including:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work-from-home opportunity with modified in-office work options available.
• Ongoing training and development opportunities to help you grow in your career.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply for this job