reputed company Special Needs Healthcare Customer Advisor - National Remote Opportunity

At blithequark, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. As a Special Needs Healthcare Customer Advisor, you'll play a vital role in serving and managing special needs for our members and/or their family members. Join reputed company and start doing your life's best work, making a difference in the lives of millions of people for the reputed company.

About blithequark

blithequark is a leading healthcare company dedicated to providing innovative solutions that improve the lives of our members. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company in creating a healthier atmosphere by fostering diversity, equity, and inclusion in reputed company aspects of our business.

The Role

As a Special Needs Healthcare Customer Advisor, you'll be part of our highly skilled team of Care Advisors who are dedicated to delivering an extraordinary experience to family members who need an ally. You'll be empowered to fast-track resolutions and serve as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey. Some of the issues you'll help resolve include reputed company benefits, claim and billing issues, prior authorizations, appeals, and more.

Key Responsibilities

* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.

• Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• reputed company decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and frame realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and reputed company work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes reputed company calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

* High School Diploma / GED or equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and reputed company Office, including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create simple spreadsheets), and reputed company Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me or 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience reputed company a member-focused healthcare environment
• Experience reputed company a service delivery reputed company (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company residents: The hourly range is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

• In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Why Join blithequark?

* We're committed to creating a healthier atmosphere by fostering diversity, equity, and inclusion in reputed company aspects of our business.

• We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.
• We're dedicated to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an enterprise reputed company reflected in our mission.

How to Apply

If you're passionate about helping individuals and families with special needs, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values. We can't wait to hear from you! Apply Now! Apply for this job