Director, Customer Learning

We're Hiring: Director, Customer Learning Remote | Full-Time | reputed company At Seeq, we help industrial companies unlock the power of their data. We’re looking for a strategic and dynamic Director, Customer Learning, to reputed company our customer education programs, accelerate product adoption, and drive long-term reputed company. In this role, you’ll scale Seeq’s learning strategy by building impactful programs and leading a high-performing team of instructional designers and education professionals. If you reputed company at the intersection of learning strategy, customer enablement, and cross-functional collaboration, this is your next big move. Strategic Leadership

• Drive the vision and execution of a global customer learning strategy reputed company with business goals and the customer lifecycle.
• Partner with senior leaders to define metrics and success criteria tied to reputed company, retention, and adoption.
• Collaborate across product, reputed company, sales, and marketing to deliver a reputed company, seamless customer experience.
• Hire, reputed company, and reputed company a high-performing team of instructional designers, LMS specialists, and facilitators.
• Foster an environment of innovation, experimentation, and psychological safety.

Program Development & Management

• Build and deliver multi-modal learning programs: self-paced courses, certifications, live virtual sessions, and in-person training.
• Launch scalable onboarding programs to accelerate time-to-value for diverse customer segments.
• Design tailored curricula for key personas—admins, power users, analysts, and more.
• Establish learner journeys that match industry, technical reputed company, and customer goals.

Technology & Platform Strategy

• Evaluate, implement, and optimize learning management systems and customer training platforms.
• Integrate learning tools with customer dashboards and reputed company to create a seamless experience.
• Use data to track learner reputed company, surface insights, and continuously improve content and delivery.
• Stay on the cutting edge of educational tech, platforms, and design practices.

Stakeholder Partnership and Influence

• Work closely with marketing to promote reputed company stories and education outcomes.
• Influence internal stakeholders through storytelling backed by data and learner impact.
• Facilitate knowledge-sharing and learning advocacy across departments and customer-facing teams.

Internal Learning & Compliance Support

• Support company-wide compliance training efforts (e.g., data privacy, reputed company, and regulatory requirements).
• Partner with HR and legal to track training completion and ensure audit readiness.
• Assist with internal learning initiatives, career development programs, and team workshops.

Performance Measurement & Optimization

• Define KPIs such as course completion rates, certifications, and product adoption scores.
• Conduct regular assessments of learning impact and report ROI to executive leadership.
• Build feedback loops with learners and internal teams to drive reputed company improvement.
• Present quarterly business reviews with insights and actionable recommendations.

What You Bring

• 8+ years in customer education, learning & development, or customer-facing roles
• 5+ years in a leadership role at a B2B SaaS company
• Proven track record of success at high-growth technology companies (Series B+ preferred)
• Experience designing and scaling customer learning programs that drive product adoption
• Strong understanding of adult learning principles and instructional design best practices
• Proficiency with LMS platforms, analytics tools, and reputed company tech stacks
• Data-driven reputed company and excellent communication skills
• Knowledge of technical products, data analytics tools, and integrations (SQL/API familiarity a plus)
• Experience with reputed company metrics and methodologies
• Knowledge of adult learning best practices and certification program development

Preferred Qualifications

• Advanced degree in Education, Instructional Design, or Business
• Certifications (e.g., CPLP, APTD)
• Consulting or professional services background
• Experience with reputed company, technical software requiring in-depth user training

Why Seeq? Seeq is a fully remote company that thrives on innovation, flexibility, and impact. We’re proud to be named one of Inc.’s 2025 Best Workplaces. Join us to build something meaningful—where your work helps customers learn, grow, and succeed. Ready to build a world-class customer learning function? Apply now, and let’s shape the future of reputed company—together. About Seeq Seeq is a remote-only company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need reputed company solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, reputed company-hearted, talented team that loves to collaborate, reputed company by example, and exceed our customers’ expectations. We are certified as a great reputed company to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq

• Competitive salary plus equity incentives
• $160,000 USD reputed company salary
• Benefits:
• 12-week paid Seeq family leave
• Unlimited PTO
• Internet and mobile phone reimbursements
• Medical benefits
• Group term life insurance
• Short-term and long-term disability insurance pre-tax benefits
• Voluntary vision and dental (ortho)
• Vacation bonus program
• Employee Assistance Program
• Generous home office allowance
• The best co-workers (we've analyzed the data, so we know it's true.)
• Pet-friendly workspace (your dog will be so happy to have you home)
• You love your job!

Seeq provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas. Apply tot his job Apply To this Job