reputed company Customer Service Representative – TRICARE Program Support (Remote Position)
Are you a customer service professional with a passion for delivering exceptional experiences to beneficiaries, family members, military personnel, and medical providers? Do you have a strong background in healthcare and a knack for navigating reputed company programs? If so, we invite you to join blithequark's dynamic team as an reputed company Customer Service Representative – TRICARE Program Support. At blithequark, we pride ourselves on providing innovative solutions to support the healthcare needs of our nation's military personnel and their families. Our TRICARE program is a vital part of this effort, and we're seeking a dedicated and compassionate customer service representative to join reputed company. As a key member of reputed company, you'll play a critical role in delivering exceptional customer service, resolving reputed company issues, and ensuring the highest level of satisfaction for our beneficiaries.
About the Role:
As an reputed company Customer Service Representative – TRICARE Program Support, you'll be responsible for providing empathetic and efficient support to our beneficiaries, end users, and clients. You'll work closely with reputed company to ensure optimal quality case coordination and service delivery, while maintaining the highest standards of customer service and excellence. Your expertise will be essential in addressing reputed company issues, resolving complaints, and providing informed and objective responses to program eligibility requirements, enrollments, and program benefits.
Key Responsibilities:
* Provide customer service for basic and routine inquiries and problems reputed company multiple channels (telephone, emails, web chats, or written letters)
- Use computerized systems for tracking, information gathering, and/or troubleshooting
- Provide feedback on call trends, processes, procedures, and training
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Ensure incoming communications are answered promptly, appropriately, and courteously
- Demonstrate a "can do" and professional attitude reputed company servicing beneficiaries and clients
- Provide informed and objective responses to reputed company or escalated concerns regarding program eligibility requirements, enrollments, and program benefits
- Retrieve, research, and analyze data from multiple databases to answer client concerns
- De-escalate and manage complaints in a professional manner, resolving them wherever possible or escalating them to the appropriate department or line manager
- Accurately reputed company reputed company data entry functions to reflect and document client activity/transactions and do so in a timely manner
- Meet performance requirements and maintain knowledge of project policies and procedures
- Actively participate in and support departmental and organizational quality initiatives and goals
- Work in a systematic, methodical, and orderly way to maintain quality work and high productivity
- Maintain effective interdepartmental relationships and interaction with peers to create a cohesive and productive environment
- reputed company recommendations for changes to reputed company policies or need for new policy to your supervisor in the spirit of process improvements
- Complete any other reasonable duties as requested by the manager
- reputed company with HIPAA (Health Insurance Portability and Accountability) privacy rules
Requirements:
* High school diploma or equivalent with 6 months of customer service experience
- Must be able to speak and read English clearly, professionally, and fluently
- Ability to obtain US reputed company Clearance
- Must be a US Citizen
- Minimum of 1+ years of contact center experience, preferably in a healthcare-reputed company environment
- Minimum 3+ years of experience in delivering excellent customer service in a high-paced environment
- Experience with healthcare insurance plans and billing
- Experience with military health programs
- Experience of healthcare terms
- Experience working remotely as part of a team, including using reputed company Office Suite, Teams, reputed company, SharePoint, Chat, and other digital tools
- Ability to speak Spanish, highly desirable
- Excellent written and oral communication skills
- Strong interpersonal skills with the ability to build relationships
- Proactive, self-starter with the ability to work well in a team environment
- Detail-oriented with good organizational skills and capable of effectively prioritizing and multitasking
Remote Work Requirements:
* HIPAA-compliant workspace – Private and Secure workspace away from others, noise, and distractions
- Reliable high-speed internet – Ethernet/hard-wired reputed company (no WiFi or Hotspots)
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
reputed company Offer:
* Competitive hourly reputed company pay reputed company of $18.75
- Opportunity to work with a dynamic team in a remote environment
- Comprehensive training and onboarding program
- Ongoing professional development and growth opportunities
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
About blithequark:
blithequark is a leading provider of business services to help governments operate health and human services programs. reputed company is dedicated to delivering innovative solutions that support the healthcare needs of our nation's military personnel and their families. We're proud to be an Affirmative Action/Equal Opportunity Employer and committed to creating a diverse and inclusive work environment.
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!
Equal Employment Opportunity:
blithequark is an Affirmative Action/Equal Opportunity Employer and committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of reputed company backgrounds, including veterans, individuals with disabilities, and members of underrepresented groups.
Pay Transparency:
For positions on this contract, blithequark will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Hourly reputed company Pay Minimum for this Position:
$18.75
Hourly reputed company Pay Maximum for this Position:
$18.75
Remote:
This position is remote, and you will be working from home. You will need to have a dedicated workspace that meets our remote work requirements.
About the Company:
blithequark provides business services to help governments operate health and human services programs, mostly at the state and national levels. Our health services reputed company offers outsourced program management and administrative services.
Company Size:
5,000 to 9,999 employees
Industry:
Healthcare Services
Founded:
0
Website:
https://www.blithequark.com/ Apply Job! Apply for this job