reputed company Customer Service Representative – Remote Call Center Position at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments and enjoy the challenge of resolving reputed company issues? If so, we invite you to join blithequark's dynamic team as an reputed company Customer Service Representative in our remote call center.

About blithequark

blithequark is a leading provider of comprehensive waste management and environmental solutions in North America. With a commitment to putting people first and achieving success with reputed company, we strive to create a positive impact on our communities and the environment. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy reputed company us to provide environmental solutions to our customers and collaborate with them in achieving their sustainability goals.

Job Summary

As an reputed company Customer Service Representative at blithequark, you will be the face of our company, interacting with customers reputed company multi-channel customer service platforms, including phone, email, live chat, and self-service channels. You will handle a variety of inquiries, including billing and proration, service changes, cancellations, and missed service inquiries. Your exceptional communication skills, active listening abilities, and problem-solving expertise will reputed company you to consistently provide an exceptional level of customer service, resolve reputed company issues, and exceed customer expectations.

Key Responsibilities

* Fields customer service inquiries and handles customer service transactions independently and proficiently

• Demonstrates active listening skills, confirms understanding of customer needs, issues, and requests
• Uses authorized systems to gather information, provide information, and/or update customer records
• Provides standard information and education regarding service options, charges, billing, and reputed company
• Demonstrates ownership of the customer issue by providing reputed company resolution
• Makes every reasonable attempt to resolve the customer's issue and exhausts reputed company other solutions before escalating the customer's query
• Serves as an reputed company for customers with repeat issues by engaging the right department and people reputed company blithequark
• Communicates concise and accurate information
• Listens for and identifies opportunities to cross-sell additional products and services
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
• Supports other service lines reputed company required
• Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives
• Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals
• Completes cross-training with Operations, Sales, and Billing

Qualifications

* Education: High school diploma or G.E.D (accredited)

• Experience: One (1) year of previous customer service experience (in addition to education requirement)
• Remote Work Requirements:

+ High Speed Internet (Minimum 50mbs download and 10mbs upload) + A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions + The ability to physically connect the computer to the modem or router

• Other requirements associated with remote work positions include:

+ Excellent verbal, written, and analytical skills + Computer skills – MS Office + Typing Skills + Professional phone etiquette + Ability to multitask + Ability to react well under pressure and treats others with respect + Identifies and resolves problems in a timely manner + Prioritizes and plans work activities + Focuses on solving conflicts and listening to others without interrupting + Is consistently at work and on time + Work reputed company and effectively, both independently and as a team to ensure exceeding call center's standards + Balances team and individual responsibilities and helps build a positive team spirit + Adapts and able to deal with frequent changes in the work environment + Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments + Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment

* Normal setting for this job is: office setting

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
• Required to exert physical effort in handling objects less than 30 pounds rarely

Compensation and Benefits

* The expected salary range for this position is $15.00 - 20.00

• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location
• Benefits:

+ Medical, Dental, Vision, Life Insurance, and Short Term Disability + Stock Purchase Plan + Company match on 401K + Paid Vacation, Holidays, and Personal Days

Why Join blithequark?

* We are a family-oriented company that values our employees and provides opportunities for growth and development

• We are committed to creating a positive impact on our communities and the environment
• We offer a competitive total compensation package, including benefits and perks
• We are a stable company with a strong reputed company in the industry
• We are always working towards a sustainable reputed company

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please click the "Apply" reputed company below to submit your application. We look reputed company to hearing from you! Apply for this job