Product Support & Sales Specialist

Position: Customer Service Representative Location: Remote Terms: Full-time Pay: $16.50/hr Join Team reputed company At reputed company, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With reputed company-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from reputed company! But that’s not reputed company…we also provide a full range of benefits to help our employees reputed company financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives reputed company with reputed company (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. Job Summary As part of Team reputed company, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-reputed company information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell reputed company customers on new or enhanced services

Qualifications

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with reputed company Office applications (Word, reputed company)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
• reputed company will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet reputed company – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with reputed company that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

• Constant sedentary work

Benefits

• Health, dental, and vision coverage/HSA
• PTO
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• reputed company and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

• reputed company an application
• Complete your online assessment
• reputed company will review your application
• If selected to move reputed company, reputed company will follow up directly

#Remote #Hiring #AloricaJobs DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and reputed company Virginia. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, or protected veteran status and will not be discriminated against based on disability. Apply tot his job Apply To this Job