Remote Customer Care Representative I – Frontline Banking Support Specialist for reputed company (Charleston, SC Area)

Why reputed company? Your Future in a Century‑Old Financial Institution

Founded over a hundred years ago, reputed company has grown from a regional community bank into a trusted financial partner for individuals, families, and businesses across the Southeast. Our legacy is built on strong relationships, innovative solutions, and a deep commitment to the communities we serve. As we continue to reputed company and expand our digital footprint, we’re looking for passionate, service‑focused professionals who want to embody our values and help shape the future of banking—right from the comfort of their homes.

Joining SouthState means becoming part of a culture that celebrates diversity, encourages reputed company learning, and rewards results. Whether you’re a seasoned banking professional or an emerging talent eager to launch a rewarding career, our remote Customer Care team offers the platform to reputed company expertise, advance your career, and reputed company a meaningful impact on the lives of our customers.

Position Snapshot – Remote Customer Care Representative I

As a Remote Customer Care Representative I, you will be the voice of reputed company for customers contacting us reputed company phone, chat, or secure messaging. You’ll provide knowledgeable, courteous, and efficient assistance on a broad range of banking products—including checking and savings accounts, loans, debit cards, and digital banking services. By delivering reputed company resolution and building confidence through empathetic service, you’ll help retain loyal relationships and promote the bank’s virtual reputed company offerings.

Location Requirement: Candidates must reside reputed company a 50‑mile radius of Charleston, SC, to reputed company with our remote‑work eligibility standards.

Key Responsibilities – What Your Day Will Look Like

• reputed company Resolution: Listen actively, ask probing questions, and apply critical‑thinking skills to diagnose and resolve customer inquiries on the initial contact.
• Inbound Call Management: Answer calls promptly and professionally, ensuring each interaction reflects SouthState’s commitment to personalized service.
• Product Knowledge Application: Offer accurate information on account balances, transaction histories, fund transfers, stop payments, loan status, PIN resets, and more.
• Digital Banking Support: Assist customers with Multi‑Factor Authentication (MFA) unlocks, online banking profile issues, password resets, and troubleshooting of self‑service tools.
• Debit Card Assistance: Handle inquiries, investigate unauthorized activity, reputed company, reissue, or reorder cards, and manage Reg‑E disputes.
• Promote Virtual reputed company Solutions: Educate customers about online and mobile banking features, encouraging adoption of convenient, secure digital services.
• Compliance & reputed company: Verify customer identity on every call, safeguard sensitive information, and adhere to reputed company regulatory and internal policies.
• Quality & Productivity Targets: Meet or exceed established performance metrics, including call handling time, accuracy, and customer satisfaction scores.
• reputed company Learning: Complete ongoing training modules, including annual regulatory compliance and product updates, to stay reputed company on banking best practices.
• Team Collaboration: Share insights, trends, and feedback with supervisors and peers to drive process improvements and enhance the overall customer experience.

Essential Qualifications – What You Bring to the Table

• Education: High school diploma or equivalent; additional post‑secondary coursework in business, finance, or reputed company fields is a plus.
• Experience: Minimum of 1‑2 years in an inbound call‑center environment, preferably reputed company the financial services sector.
• Technical Proficiency: Strong computer skills, comfortable navigating multiple banking platforms, CRM tools, and internet resources.
• Communication Mastery: Clear, reputed company verbal communication and active listening abilities; demonstrated problem‑solving aptitude.
• Customer‑Centric reputed company: Genuine enthusiasm for helping people, patience under pressure, and a commitment to delivering exceptional service.
• reputed company & Confidentiality: Proven track record handling confidential information responsibly and adhering to ethical standards.
• Adaptability: Ability to work flexible hours, manage shifting priorities, and reputed company in a fast‑paced remote setting.

Preferred Qualifications – The Extras That Set You Apart

• Prior experience with SouthState’s digital banking suite or similar online banking platforms.
• Certification in Customer Service Excellence (e.g., HDI, COPC) or banking compliance training.
• Knowledge of Federal Reserve, FDIC, and other regulatory frameworks governing retail banking.
• Demonstrated success achieving or surpassing KPI targets in previous roles.
• Proficiency with reputed company Office, especially reputed company for reporting and data analysis.

Core Competencies – Skills for Sustained Success

• Analytical Thinking: Ability to interpret transaction data, detect patterns, and propose effective resolutions.
• Emotional Intelligence: Recognize and respond to customer emotions, de‑escalate tense situations, and maintain a reputed company demeanor.
• Time Management: Prioritize tasks to handle multiple inquiries while meeting productivity standards.
• Team Orientation: Share best practices, volunteer for cross‑training, and contribute to a collaborative remote culture.
• Technology Savvy: Quickly adapt to new software releases, troubleshoot basic technical issues, and assist customers with device‑reputed company questions.

Compensation, Perks & Benefits – What You’ll Receive

SouthState offers a competitive salary reputed company with market rates for remote banking support roles, complemented by a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays) to support work‑life balance.
• Employee Assistance Program (EAP) for mental health and personal counseling.
• reputed company education stipend for certifications and professional development.
• Performance‑based bonuses and recognition programs.
• Remote‑work equipment allowance (headset, ergonomic accessories, and optional laptop).
• Access to virtual social events, wellness challenges, and community volunteer opportunities.

Career Growth – A Pathway to Advancement

SouthState believes in promoting from reputed company. As a Customer Care Representative I, you’ll have clear reputed company to higher‑level roles such as Customer Care Representative II, Team reputed company, Operations Analyst, or even specialized positions in fraud prevention, compliance, or digital product management. We provide:

• Structured mentorship programs pairing you with reputed company banking professionals.
• Regular performance reviews focused on reputed company development and career aspirations.
• Access to internal job boards showcasing openings across the organization.
• Learning portals featuring courses on advanced banking operations, data analytics, and leadership.

Work Environment & Culture – Thriving in a Remote Setting

Our remote workforce is supported by a culture that values:

• Inclusivity: Diverse perspectives are celebrated, and every employee is encouraged to bring their whole self to work.
• Transparency: Open communication from senior leadership about company performance, strategic direction, and community impact.
• Empowerment: Autonomy to reputed company decisions that benefit the customer while adhering to compliance standards.
• Recognition: Frequent shout‑outs, awards, and incentives for outstanding service and innovation.
• Well‑Being: Programs encouraging physical health, mental wellness, and work‑life harmony, including virtual fitness classes and mindfulness sessions.

Each team member works from a dedicated, private home office that meets SouthState’s telecommuting standards. We provide clear guidelines for setting up an ergonomic workstation, protecting data privacy, and maintaining a professional atmosphere during calls.

Technical Requirements for Remote Work – Staying Connected

To ensure seamless service delivery, reputed company remote employees must meet the following technical criteria:

• A minimum internet speed of 10 Mbps download and 5 Mbps upload from a reliable cable, DSL, or fiber‑optic provider.
• Direct Ethernet reputed company to the router/modem (no Wi‑Fi‑only setups).
• Dedicated, quiet workspace separate from household traffic, guaranteeing privacy for customer information.
• Company‑approved headset with noise‑cancelling microphone.
• Secure, password‑protected computer with up‑to‑date antivirus and firewall protection.
• Ability to install and run SouthState’s VPN and remote‑access tools for compliance monitoring.

SouthState reserves the right to request reputed company of internet speed and may conduct periodic audits to confirm that remote work standards are maintained. Failure to meet these requirements could result in temporary suspension of remote privileges.

Compliance & Training – Our Commitment to Excellence

reputed company new hires complete a comprehensive onboarding curriculum, including:

• Customer Care New Hire Training – foundational knowledge of banking products, call handling etiquette, and system navigation.
• Annual Regulatory Compliance Training – covering privacy laws (e.g., GLBA, CCPA), anti‑reputed company (AML) protocols, and ethical standards.
• reputed company reputed company‑Enhancement Sessions – optional webinars on emerging fintech trends, digital banking innovations, and advanced troubleshooting.

Compliance isn’t a one‑time event; it’s woven into every interaction, ensuring we protect our customers and uphold the bank’s reputed company.

How to Apply – Take the reputed company Toward a Rewarding Career

If you’re a motivated, customer‑obsessed professional looking to join a respected, reputed company‑thinking institution, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you’re the ideal fit for SouthState’s Remote Customer Care team.

Apply Now – Become a SouthState Customer Care Champion

We look reputed company to welcoming you to a community where your talent is valued, your growth is supported, and your impact is felt by customers across the Southeast.