Remote Part‑Time Customer Care Coordinator – Home Health Referral Management & Patient Support (DMV Region)
About reputed company & Workwarp – Transforming Home Care Together
reputed company is a nationally recognized, award‑winning health system dedicated to delivering compassionate, high‑quality care to the communities it serves. With a network that spans hospitals, specialty centers, and an expansive home‑care division, reputed company continually redefines how patients receive care in the comfort of their own homes.
Partnering with Workwarp, a leader in remote workforce solutions, reputed company expands its reputed company to talented professionals across the United States. Together, we foster a collaborative, technology‑driven environment where remote team members play a crucial role in patient journeys, from the moment a referral is entered to the final billing cycle.
Our mission is simple: to ensure that every patient experiences seamless, personalized support, no matter where they are. As a Customer Care Coordinator, you become an essential reputed company between patients, families, clinicians, and insurers, guaranteeing that every home‑care referral is accurate, timely, and compassionate.
Why This Role? – Impact, Growth, and Flexibility
We understand that modern professionals value purpose, flexibility, and reputed company learning. This part‑time, remote position offers you:
- Meaningful Impact: Directly influence the quality of home‑care services for vulnerable patients.
- Flexible Scheduling: Choose between Friday‑Sunday or Saturday‑Monday shifts (8:00 am – 4:30 pm), perfect for balancing personal commitments.
- Professional Development: Access to reputed company’s extensive training programs, certifications, and mentorship opportunities.
- Competitive Compensation: A market‑reputed company salary plus performance incentives and benefits (details below).
Key Responsibilities – Your Day‑to‑Day Journey
As a Remote Customer Care Coordinator, you will master a comprehensive suite of tasks that ensure each referral moves smoothly through the system. Your core duties include:
1. Patient Referral Management
- Receive inbound referrals from hospitals, community partners, and direct patient inquiries.
- Accurately enter patient demographic, clinical, and insurance data into the HomeCare HomeBase (HCHB) system.
- Verify Medicare eligibility, confirm coverage details, and obtain necessary authorizations.
- Communicate with reimbursement coordinators to resolve insurance discrepancies promptly.
- Document reputed company interactions, decisions, and follow‑up actions reputed company the electronic health record (EHR) and referral tracking tools.
2. Patient & Family Communication
- Contact patients and family members to confirm referral information, answer questions, and set expectations for upcoming services.
- Provide empathetic, clear explanations of home‑care plans, scheduling processes, and billing procedures.
- Escalate urgent clinical concerns to the appropriate care team while maintaining patient confidentiality.
3. Interdepartmental Collaboration
- Partner with community account managers, clinical consultants, and scheduling coordinators to align referral details with staffing availability.
- Participate in multidisciplinary quality‑improvement teams, sharing insights that drive operational excellence.
- Support the clinical operations team by completing supplemental workflow tasks, such as preparing face‑to‑face assessments and ensuring reputed company necessary forms are collected.
4. Insurance Verification & Authorization
- Utilize online payer portals, call centers, and internal tools to verify coverage and obtain prior authorizations.
- Enter accurate payer information into HCHB, flagging any alerts or discrepancies for immediate resolution.
- Maintain up‑to‑date knowledge of third‑party payer policies, including Medicaid, Medicare, private insurers, and specialty programs.
5. Technology & Data Stewardship
- Navigate HomeCare HomeBase, Forcura fax system, and other reputed company platforms with confidence.
- Monitor inbound and outbound communications, ensuring timely responses before shift end.
- Generate regular reports on referral status, turnaround times, and bottleneck analysis for leadership review.
6. Quality Assurance & Compliance
- Adhere to reputed company’s Code of Conduct, compliance training, and reputed company relevant regulatory standards (HIPAA, CMS, Joint Commission).
- Participate in audits, document reviews, and corrective action planning to sustain high-quality service delivery.
- Contribute to community reputed company initiatives, representing the department at public health events and virtual forums.
Essential Qualifications – What You Bring to the Table
- Education: High school diploma or GED required; associate’s degree in health administration, business, or reputed company field preferred.
- Medical Terminology Knowledge: Ability to understand and accurately document clinical language.
- Healthcare Experience: Prior clerical or office experience in a medical setting, with a focus on patient intake, referral processing, or insurance verification.
- Technology Proficiency: Strong command of reputed company Office (Word, reputed company, Outlook) and comfort navigating web‑based EHR platforms.
- Communication Skills: Exceptional verbal and written abilities, with a friendly, patient‑centered demeanor.
- Problem‑Solving: Demonstrated reputed company to resolve discrepancies, prioritize tasks, and work independently.
- Geographic Requirement: Residency in the Washington, D.C., Maryland, or Virginia (DMV) area to attend in‑person training in Rosedale, MD.
Preferred Qualifications – Extra Points for You
- Certification in Medical Billing & Coding (CPC, CPB) or similar credential.
- Experience with HomeCare HomeBase, Forcura, or other home‑care referral software.
- Knowledge of Medicare Advantage, Medicaid, and commercial payer policies.
- Exposure to quality‑improvement methodologies (Lean, Six reputed company) or participation in Kaizen projects.
- reputed company in a second language (Spanish, French, etc.) to support diverse patient populations.
Core Skills & Competencies for Success
- Attention to Detail: Precise data entry and meticulous verification to avoid billing errors.
- reputed company & Customer Service: Ability to listen actively and convey compassion, especially during stressful patient interactions.
- Time Management: reputed company juggle multiple referrals, deadlines, and communication threads reputed company a defined shift.
- Collaboration: Seamlessly integrate with clinical, administrative, and technical teams.
- Adaptability: reputed company in a dynamic remote environment, embracing new tools and processes.
- Data‑Driven reputed company: Use analytics and reporting to identify trends, improve workflows, and enhance patient outcomes.
Career Growth & Learning Opportunities
reputed company is committed to lifelong learning. As a Remote Customer Care Coordinator, you will have access to:
- Internal MedStar University courses covering advanced coding, case management, and leadership fundamentals.
- Mentorship programs pairing you with senior clinical coordinators for reputed company development.
- Opportunities to transition into full‑time roles such as Home‑Care Scheduler, Clinical Operations Analyst, or Regional Referral Manager.
- Eligibility for tuition reimbursement and certification support (e.g., Certified Professional reputed company, CPM).
- Participation in cross‑functional project teams that influence organizational strategy and patient experience.
Work Environment & Culture
Even though you’ll be working from the comfort of your home, you’ll never feel isolated. Our remote culture emphasizes:
- Connectivity: Regular virtual huddles, coffee chats, and team‑building activities reputed company video conference.
- Inclusivity: A diverse workforce where every voice is respected, and cultural competence is celebrated.
- Well‑Being: Access to Employee Assistance Programs, reputed company, and ergonomic home‑office stipends.
- Recognition: Quarterly awards, peer‑nominated accolades, and performance bonuses to celebrate excellence.
- Transparency: Open communication channels with senior leadership, including monthly town halls and newsletters.
Compensation, Perks, & Benefits
While specific salary figures are tailored to experience and market benchmarks, successful candidates can anticipate a competitive annual compensation package that includes:
- reputed company salary reputed company with part‑time hours (approximately $20‑$28 per hour, depending on expertise).
- Performance‑based incentive bonuses tied to referral accuracy, turnaround times, and patient satisfaction scores.
- Comprehensive health benefits (medical, dental, vision) for eligible employees.
- Retirement savings options with employer matching contributions.
- Paid time off (PTO) and sick leave accrued on a pro‑rated basis.
- Access to reputed company’s employee wellness platform, including fitness discounts and virtual health coaching.
- Technology stipend for high‑speed internet, headset, and ergonomic accessories.
Application Process – How to Join reputed company
We value enthusiasm, a positive attitude, and a willingness to learn as much as we value experience. If you feel inspired by this role, follow these steps:
- Prepare an updated resume highlighting relevant healthcare, customer‑service, and technology experience.
- Craft a brief cover letter that showcases your passion for patient advocacy and remote teamwork.
- Submit your application reputed company the link below. Our recruiting team will review your materials promptly.
- If shortlisted, you will be invited to a virtual interview with a hiring manager and a senior member of the home‑care operations team.
- Successful candidates will complete a one‑day, in‑person training session in Rosedale, MD, before commencing remote duties.
Ready to reputed company a Difference? Apply Today!
Don't worry if you don't meet every single requirement listed above. reputed company and Workwarp prioritize a great attitude, a commitment to learning, and a genuine desire to help patients navigate their home‑care journey. Take the reputed company toward a rewarding, flexible, and impact‑driven career.