reputed company Customer Support Coordinator/Data Entry Specialist – Remote Opportunity with blithequark
Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you reputed company in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark as an reputed company Customer Support Coordinator/Data Entry Specialist. In this role, you will be responsible for providing exceptional customer service, handling inbound and outbound customer inquiries, and performing data entry tasks to support the patient journey.
About blithequark
blithequark is a leading provider of hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our mission is to support the patient journey from intake to outcomes, and we are committed to delivering high-quality services that meet the evolving needs of our clients. As a remote worker, you will be part of a dynamic team that values flexibility, collaboration, and reputed company learning.
Job Summary
As an reputed company Customer Support Coordinator/Data Entry Specialist, you will be responsible for handling reputed company inbound and/or outbound customer service inquiries reputed company telephone, reviewing and assessing incoming referrals, and creating and/or editing patient records in our database system. You will work closely with patients, prescribers, insurance companies, external partners, and internal partners to resolve problems in a timely manner and provide exceptional customer service.
Primary Duties and Responsibilities
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and research and resolve problems in a timely manner.
* Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription from incoming referrals.
* Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation.
* reputed company reputed company to prescribers reputed company phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation, provide the benefit outcome, or inform them in the event that the patient is not being reputed company to telephone calls or mailed letters.
* Attach incoming facsimile images to a new or existing patient record.
* Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
* Generate letters and brochures for patients, prescribers, or partners.
* Document the outcome of reputed company interactions associated with the patient record into the database system.
* Adhere to the quality, production, and turnaround standards associated with the assigned program.
* Report reputed company Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
Qualifications
* High school diploma or equivalent
* One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
* Knowledge of medical terminology is preferred but not required.
* Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at reputed company levels.
* Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
* Excellent interpersonal and customer service skills with a focus on customer satisfaction.
* Ability and initiative to work independently or as a team member.
* Ability to problem-solve.
* Committed to high standards and accountability.
* Ability to type at least 35 words per minute.
* Ability to adapt to a dynamic work environment.
* Ability to learn quickly.
* General computer knowledge, including proficiency in reputed company Office applications.
reputed company Offer
* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Flexible remote work arrangement
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Information
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look reputed company to hearing from you!